Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

MOHAMMAD SHAKIR ISLAM

Barking,Barking and Dagenham

Summary

Income Collection, Debt Recovery and Customer Service professional with experience across HM Revenue & Customs, the Nursing & Midwifery Council and operational management roles. Experienced in managing customer accounts, recovering outstanding debt, negotiating payment arrangements, conducting affordability discussions and supporting customers experiencing financial hardship. Skilled in case management, complaint resolution, stakeholder engagement and delivering results within highly regulated and target-driven environments.

Overview

7
7
years of professional experience

Work history

Corporate Debt Management Customer Service Advisor

HM Revenue & Customs
2025.07 - 2026.04
  • Managed customer accounts and debt-related enquiries within a high-volume debt recovery environment.
  • Conducted affordability discussions and negotiated sustainable payment arrangements.
  • Supported customers experiencing financial hardship while balancing debt recovery objectives.
  • Maintained accurate records and case notes in line with departmental procedures.
  • Resolved complaints and complex enquiries professionally.
  • Consistently met productivity, quality and customer service targets.

Hearings Support Officer

Nursing & Midwifery Council
2023.06 - 2023.12
  • Managed a varied caseload within a regulated environment.
  • Produced professional correspondence and maintained accurate records.
  • Liaised with stakeholders and supported case progression.
  • Prioritised competing deadlines while maintaining service standards.

Team Manager

Getir
2021.05 - 2023.01
  • Led, coached and developed a team of 20 colleagues.
  • Promoted from Sales Assistant to Team Manager within six months.
  • Managed recruitment, onboarding, training and performance management.
  • Monitored KPIs and implemented improvements to increase productivity.
  • Resolved escalated customer complaints and operational issues.

Sales Representative

Julia Tours & Tickets
2019.07 - 2019.11
  • Delivered excellent customer service while achieving sales targets.
  • Built strong customer relationships and resolved customer enquiries effectively.

Education

Level 3 - Mechanical Engineering

Newham Sixth Form College

GCSEs -

Langdon Academy

Skills

  • Income Collection
  • Debt Recovery
  • Arrears Management
  • Payment Arrangements
  • Affordability Assessments
  • Case Management
  • Customer Account Management
  • Complaint Resolution
  • Stakeholder Engagement
  • Negotiation & Influencing
  • Performance Targets
  • MS Office

Accomplishments

  • Promoted from Sales Assistant to Team Manager within six months.
  • Led and developed a team of approximately 20 colleagues.
  • Managed complex debt-related enquiries and difficult customer conversations at HMRC.
  • Consistently achieved productivity, quality and customer service targets.
  • Supported operational improvements across multiple business locations.

Timeline

Corporate Debt Management Customer Service Advisor

HM Revenue & Customs
2025.07 - 2026.04

Hearings Support Officer

Nursing & Midwifery Council
2023.06 - 2023.12

Team Manager

Getir
2021.05 - 2023.01

Sales Representative

Julia Tours & Tickets
2019.07 - 2019.11

Level 3 - Mechanical Engineering

Newham Sixth Form College

GCSEs -

Langdon Academy

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MOHAMMAD SHAKIR ISLAM