Samantha McFarlane
London,London
Summary
Resourceful professional with over 10 years in education support, administration, and customer service, alongside 7 years in housing options and property management for London local authorities. Skilled in customer account management, payment monitoring, and resolving account queries, consistently delivering high-quality service.
Overview
23
23
years of professional experience
Work History
Debt Recovery & Customer Account Management
Self-Employed / Consultancy
01.2026 - Current
- Administer debt recovery and manage customer accounts for private tuition providers.
- Negotiate payment arrangements and maintain positive customer relationships.
- Communicate professionally with parents, guardians and customers regarding overdue tuition fees.
- Monitor customer accounts and track outstanding balances to ensure timely payments.
- Resolve account queries and negotiate payment disputes to maintain customer satisfaction.
- Maintain confidential financial records and accurate payment monitoring.
Administration / Teaching Assistant
The Learning Hub
London
01.2018 - 03.2025
- Administrative support, enrolment records, attendance, reporting and customer service.
- London
PA to CEO / Cashier
Best Tutors
London
01.2013 - 01.2016
- Provided administrative support by managing tuition fee payments, performing reconciliations, and addressing customer enquiries and complaints.
- London
- Managed sensitive information with discretion, ensuring compliance with data protection regulations and company policies to protect client confidentiality.
- Monitored and prioritised emails and correspondence, responding on behalf of the executive to enhance workflow efficiency.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
Rent Deposit Officer
London Borough of Barking & Dagenham
01.2007 - 01.2010
HAC TRAC Officer
London Borough of Greenwich
01.2006 - 01.2007
Sign-Up Officer / Allocations Officer
London Borough of Newham
01.2005 - 01.2006
Customer Service Officer
Wandsworth Housing Department
01.2005
Customer Service Agent
Lambeth Housing Services
01.2004
Education
CIH Level 2 Award - Merit
Housing Practice
City & Guilds Level 1 -
Health & Social Care
GNVQ -
Health & Social Care
GNVQ -
Business & Finance
10 GCSEs - including English, Maths & ICT
Skills
- Debt recovery management
- Customer Account Management
- Income collection
- Payment negotiation
- Dispute Resolution
- Financial Record Management
- Housing casework
- Data management
- Microsoft Office
- Customer Service
Personal Information
Available: Available Immediately
Timeline
Debt Recovery & Customer Account Management
Self-Employed / Consultancy
01.2026 - Current
Administration / Teaching Assistant
The Learning Hub
01.2018 - 03.2025
PA to CEO / Cashier
Best Tutors
01.2013 - 01.2016
Rent Deposit Officer
London Borough of Barking & Dagenham
01.2007 - 01.2010
HAC TRAC Officer
London Borough of Greenwich
01.2006 - 01.2007
Sign-Up Officer / Allocations Officer
London Borough of Newham
01.2005 - 01.2006
Customer Service Officer
Wandsworth Housing Department
01.2005
Customer Service Agent
Lambeth Housing Services
01.2004
CIH Level 2 Award - Merit
Housing Practice
City & Guilds Level 1 -
Health & Social Care
GNVQ -
Health & Social Care
GNVQ -
Business & Finance