Aderinsola Joseph
Glasgow
Summary
Dynamic and results-driven Account Management and Customer Service Professional with extensive experience in client relationship management, customer service, and administrative support. Demonstrated ability to engage effectively with customers across various channels, identify and resolve issues promptly, and promote products and services to drive business growth. Proven track record in coaching and leading teams, managing daily tasks autonomously, and contributing to continuous improvement initiatives. Adept at developing and delivering insights and recommendations, handling customer complaints, and ensuring exceptional service delivery. Skilled in data analysis, data management, process improvement, and maintaining robust client relationships, report writing and presentation. Highly organized with excellent communication skills and a commitment to personal and professional development. Seeking to leverage my expertise to drive client success and contribute to organizational goals as an Account Manager.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Account Management and Customer service advisor
Ovo Energy
11.2023 - Current
- Engage with OVO’s customers, communicating with passion across phone, email, and web chat contacts.
- Autonomously manage daily tasks to ensure squad objectives are met.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Actively contribute to squad meetings and identify continuous improvement efforts.
- Promote OVO's range of products and services to customers.
- Take accountability for personal development and strong conversations around new and existing products.
- Showcase OVO's value by highlighting savings and cost-effective energy solutions to customers.
- Keep customers informed of changing market conditions.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Representative
ML Percussion
12.2022 - 09.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions for positive outcomes.
- Upsold new products and accessories, significantly increasing add-on sales.
- Assisted with additional retail services, including alterations and special orders.
- Logged product complaints for investigation and provided replacement items.
Business Development Officer
UIC Innovations
05.2019 - 08.2020
- Conducted market research to identify new business opportunities and analyzed competitor strategies.
- Developed and maintained strong client relationships.
- Prepared business proposals and presentations tailored to client needs.
- Acted as the primary point of contact for key clients, ensuring customer satisfaction and loyalty.
- Stayed updated on industry trends and competitive landscapes to enhance business strategies.
- Provided market insights to influence product development and marketing strategies.
Administrative Officer
Lagos State House of Assembly
03.2018 - 04.2019
- Produced essential parliamentary documents and maintained registers for Bills and Regulations.
- Provided administrative support to Standing and Ad-hoc Committees.
- Assisted in drafting motions for Honorable Members.
- Organized and maintained filing systems for important and confidential documents.
- Liaised with various stakeholders through appropriate communication channels.
- Took minutes during house briefings and produced publications like "House at a Glance."
Education
Master of Science - Information Technology
University of The West of Scotland
04.2001 -
Bachelor of Science - Banking and Finance
Bowen University
Skills
- Document configuration management
- Microsoft Office suite(Word, PowerPoint, excel)
- Microsoft Project
- Power BI
- Project Documentation
- Proposal writing
- Stakeholder relationship management
- Microsoft SQL Server
- Effective written and verbal communication
- Report writing and documentation
- Technical writing
- Requirement gathering and analysis
- Data Collection, Cleaning and Analysis
Certification
- Google Project Management
- Google Data Analysis
Timeline
Account Management and Customer service advisor
Ovo Energy
11.2023 - Current
Customer Service Representative
ML Percussion
12.2022 - 09.2023
Business Development Officer
UIC Innovations
05.2019 - 08.2020
Administrative Officer
Lagos State House of Assembly
03.2018 - 04.2019
Master of Science - Information Technology
University of The West of Scotland
04.2001 -
Bachelor of Science - Banking and Finance
Bowen University
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