Modestus Ukachukwu
Middlesbrough,North East
Summary
Compassionate Mental Healthcare Support Worker delivering empathetic care to individuals facing mental health challenges through effective therapeutic communication and crisis intervention. Cultivates a safe environment that fosters personal growth. Experienced HR Assistant streamlining recruitment processes and enhancing candidate experiences while ensuring compliance and efficiency in onboarding and documentation.
Overview
25
25
years of professional experience
Work History
Mental Healthcare Support Worker
Tewv NHS Trust, Ridgeway Secured Inpatient Service
Middlesbrough
04.2021 - Current
- Provided empathetic support and care to individuals experiencing mental health issues, promoting well-being and recovery.
- Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
- Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
HR Assistant
Romeneo Properties Nigeria Ltd, Lagos
Lagos
01.2020 - Current
- Assisted with recruitment processes by posting jobs and scheduling interviews for candidates.
- Reviewed job applications, evaluating qualifications, experience, and achievements.
- Screened CVs to shortlist candidates for various roles within organisation.
- Documented interviews and candidate correspondence.
- Organised documentation for recruitment and onboarding procedures.
- Communicated requirements, next steps and results to prospective employees.
- Maintained strict confidentiality of digital records.
Recruitment Officer
TEWV
Middlesbrough
03.2026 - 03.2026
Relationship Manager
First Bank of Nigeria Ltd, Agbor
Delta State , Nigeria
06.2016 - 03.2021
- Resolved complex client issues promptly, maintaining trust and preventing attrition.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Negotiated terms with new clients, effectively communicating the value proposition of services offered.
- Analysed financial statements and client portfolios to provide customised investment advice, enhancing client wealth.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Created sales and marketing strategies to increase customer base and enhance sales.
Customer service officer
First Bank of Nigeria Ltd Owerri
Owerri, Nigeria
07.2009 - 06.2016
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Resolved complex customer complaints by analysing situations and offering practical solutions, enhancing overall satisfaction.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
- Provided customers with advice and guidance to increase customer satisfaction and loyalty.
- Provided empathetic support to customers during sensitive situations, building rapport and trust.
- Coordinated with various departments to address customer needs, streamlining communication and improving response times.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
- Answered customer queries on new products, services and sales offers to increase sales.
Head Cashier
Oceanic Int’l Bank Plc, Okigwe
Imo State, Nigeria
02.2007 - 06.2009
- Processed payments by cash, cheque, or card to complete transactions.
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Trained new staff on POS systems, customer service excellence, and company protocols, significantly reducing onboarding time.
- Prepared daily cash deposits to move funds to financial institution.
- Completed daily records updates to track sales and accurate payment totals.
- Prepared detailed reports on daily, weekly, and monthly revenue, providing valuable insights for financial planning.
- Led the introduction of contactless payment methods, adapting to technological advancements and customer preferences.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Stayed up-to-date on product range to provide helpful advice to customers.
- Issued receipts and required documentation for cross-border transactions such as Western Union and moneygram transactions.
- Assisted customers with making optimum card choices based on their individual transactional needs.
HR Assistant Trainee
Romeneo Properties Nigeria Ltd
Lagos, Nigeria
01.2002 - 02.2007
- Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
- Coordinated recruitment activities, facilitating communication between candidates and hiring teams.
- Posted job listings across various platforms and social media channels to increase talent pools.
- Assessed candidate eligibility against job posting benchmarks, ensuring alignment with role requirements.
- Interviewed employees, supervisors and managers to generate detailed job descriptions.
- Coordinated new employee onboarding sessions to facilitate smooth integration into the company.
- Scanned and filed employee contracts, documentation and other records.
- Managed holiday and absence records, ensuring compliance with company policies.
- Conducted exit interviews, gathering insights to inform organisational development initiatives.
- Organised staff training sessions, liaising with external trainers to enhance skill development.
Education
Master of Science - Human Resource Management
Teesside University
Middlesbrough01-2023
Master of Business Administration - Business Administration
Imo State University
Owerri01-2012
Bachelor of Science - Business Studies
Imo State University
Owerri01-1999
Skills
- Mental health assessment
- Crisis intervention
- Care planning
- Patient interaction
- Therapeutic communication
- Confidential documentation
- Team collaboration
- Conflict resolution
- Recruitment support
- Employee onboarding
- Customer relationship management
- Active listening
Timeline
Recruitment Officer
TEWV
03.2026 - 03.2026
Mental Healthcare Support Worker
Tewv NHS Trust, Ridgeway Secured Inpatient Service
04.2021 - Current
HR Assistant
Romeneo Properties Nigeria Ltd, Lagos
01.2020 - Current
Relationship Manager
First Bank of Nigeria Ltd, Agbor
06.2016 - 03.2021
Customer service officer
First Bank of Nigeria Ltd Owerri
07.2009 - 06.2016
Head Cashier
Oceanic Int’l Bank Plc, Okigwe
02.2007 - 06.2009
HR Assistant Trainee
Romeneo Properties Nigeria Ltd
01.2002 - 02.2007
Master of Science - Human Resource Management
Teesside University
Master of Business Administration - Business Administration
Imo State University
Bachelor of Science - Business Studies
Imo State University