ESTHER UCHE
Summary
Dedicated healthcare support worker with expertise in patient management, crisis intervention, and safeguarding protocols. Strong interpersonal skills support effective collaboration with multidisciplinary teams to enhance patient care. Committed to upholding privacy and dignity while delivering high-quality care tailored to individual needs.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Mental Healthcare Support Worker
CARE MISSION UK
London, GREATER LONDON
2023.06 - 2026.05
- Performed crisis interventions during emergency cases.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Inputted patient information and records on database to maintain accurate documentation.
- Collaborated with other healthcare professionals to provide a tailored care and support in line with the acre and support plan.
- Executed cognitive behavioural therapy for anxiety and depression.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to patients.
- Produced detailed patients progress report, liaising with other professionals.
- Maintained confidentiality of patients information.
- Provided timely intake assessment and appropriate intervention to clients experiencing crises.
- Monitored patients' conditions, taking pulse, weight and general observation .
- Supported patients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Helped patients make informed decisions and follow individual treatment plans.
- Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
- Upheld quality standards, with specific focus on confidentiality and data protection.
- Facilitated smooth residence operations, producing and maintaining high-quality records.
- Helped young people gain self-control by challenging unacceptable behaviour and rewarding acceptable, pro-social conduct.
- Provided support on 1:1 basis to support young people in addressing past and present difficulties.
- Supported child health and safety with periodic training in CPR and basic first aid.
- Supported school-aged children in academic and extracurricular activities.
- Maintained compliance with all regulatory and safeguarding procedures.
- Empowered young individuals to advocate for needs, agency and autonomy.
- Drafted reports detailing progress, challenges and recommended interventions.
- Reported suspicion, evidence or allegations of incidents of violence or child protection issues.
- Contributed to development of child care plans, setting specific development goals according to children's needs and wishes.
- Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Accurately completed and recorded patients' NEWS scores, reporting findings to Senior Support workers and Care Coordinator to maintain cohesive patient care.
- Maintained strict confidentiality of information regarding patients.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored patients health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Accompanied service to medical or dental appointments, grocery and errands.
- Organised activities and exercises to promote physical and mental well-being.
- Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
Health Care Assistant
Mother And Child Care Centre
2020.01 - 2023.06
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
- Assisted service users by providing emotional and practical support.
- Built trustful rapport with service users through consistent reliability and patience.
- Supported individuals to improve their wellbeing with daily and weekly goal-setting sessions.
- Facilitated group therapy sessions leading to enhanced community integration.
- Conducted regular welfare checks on patients to ensure safety.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Promoted safe environment by adhering to risk assessment guidelines.
- Provided daily living assistance, promoting independent behaviour.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Maintained confidentiality of patients information.
- Assisted service users to achieve personal and treatment-related goals.
- Inputted patient information and records on database to maintain accurate documentation.
- Documented accurate and updated caseload records and reports to streamline process.
- Supported patients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Monitored patients' conditions, taking pulse and weight.
- Performed crisis interventions during emergency cases.
- Administered medication and treatment for patients.
- Collaborated with external support providers to maintain good care continuity.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Recommended clients for specific activity programmes to aid timely recovery.
Education
PMVA - PREVENTION AND MANAGEMENT OF VIOLENCE AND AGGRESSION
CATPJ Healthcare
London 2026.01 - 2027.01
CARE CERTIFICATE - ANNUAL CARE CERTIFICATE - TRAINING, THEORY AND PRACTICAL
SKILLS PLUX ACADEMY
London 2026.01 - 2027.01
Bachelor of Science - BUSINESS ADMINISTRATION
DELTA STATE UNIVERSITY
ABRAKA, NIGERIA, NigeriaHigh School Diploma - COMPUTER SCIENCE
ABIA STATE
ABIA STATE UNIVERSITYNVQ Level 3 - HEALTH AND SOCIAL CARE
NCFE CACHE
LONDON 2025.11 -
NVQ Level 2 - HEALTH AND SOCIAL CARE
NCFE CACHE LEVEL 2 ADULT SOCIAL CARE CERTIFICATE
London 2025.10 - 2026.04
Skills
- Understanding roles of social worker
- Duty care
- Equality and diversity
- Privacy and dignity
- Fluids and nutrition
- Awareness of mental health
- Dementia and learning disabilities
- Health and safety
- Communication
- Safeguard adults
- Basic life support
- Handling information
- Infection prevention and control
- INHERENT SKILLS
- 1 Reliable and dependable - high personal standards and attention to detail
- 2 Excellent interpersonal skills - good communicator, leadership, integrity and equality
- 3 Emotionally mature; positive temperament; tolerant and understanding
- 4 Energetic and physically very fit; quick to respond to opportunities and problems
- 5 Good analytical skill: Numerical and evaluation skill with high accuracy and precision
- CPR certified
- Care Act expertise
- Mental health crisis intervention
- Personal care assistance
- Aggressive behaviour management
- Crisis intervention
- Microsoft Word
- Accurate recordkeeping
- Progress reporting
- Allied health referrals
- Confidential record management
- Patient hygiene management
- Infection control protocol
- Patient observations
- Patient risk management
- Care plan implementation
- Care management
- Personal care
- Decontamination standards
- Nursing care
- Care plan management
- Meal preparation
- Disability care
- Housekeeping
- Activities of Daily Living
- Organisational standards
- Safeguarding knowledge
- ECG interpretation
- Infection control practices
- Adhering to patient confidentiality
- Nutrition monitoring
- Healthcare software proficiency
- Urine sample collection
- First Aid
Certification
Care Certificate t E-learning (online training courses
Additional Information
- HOBBIES/INTERESTS , 1. Meeting People 2. Cooking 3. Purposeful Internet Surfing 4. Visiting new places
Languages
English
References
References available upon request.
Languages
Level 6
Timeline
PMVA - PREVENTION AND MANAGEMENT OF VIOLENCE AND AGGRESSION
CATPJ Healthcare
2026.01 - 2027.01
CARE CERTIFICATE - ANNUAL CARE CERTIFICATE - TRAINING, THEORY AND PRACTICAL
SKILLS PLUX ACADEMY
2026.01 - 2027.01
NVQ Level 3 - HEALTH AND SOCIAL CARE
NCFE CACHE
2025.11 -
NVQ Level 2 - HEALTH AND SOCIAL CARE
NCFE CACHE LEVEL 2 ADULT SOCIAL CARE CERTIFICATE
2025.10 - 2026.04
Mental Healthcare Support Worker
CARE MISSION UK
2023.06 - 2026.05
Health Care Assistant
Mother And Child Care Centre
2020.01 - 2023.06
Bachelor of Science - BUSINESS ADMINISTRATION
DELTA STATE UNIVERSITY
High School Diploma - COMPUTER SCIENCE
ABIA STATE