Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Mitchell Smith

Totton,Hampshire

Summary

A dedicated professional with strong customer service skills and a proven ability to work effectively in team settings, demonstrating leadership and enthusiasm. Known for a robust work ethic and a commitment to helping others, consistently delivering high-quality results. Quick to adapt and learn new roles, aiming to leverage these strengths in future career opportunities.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work history

Barber

self employed
Eastleigh, Hampshire
2018.02 - Current

During my time as a barber i created comfortable atmosphere for clients during services; established trust and repeat patronage.

Maintained cleanliness of barbershop to ensure a welcoming environment.

Increased repeat business through exceptional skill and customer service delivery.

Cleaned and maintained salon, cut and wash stations and waiting area to maintain quality standards.

Supervisor

JD Sports
Eastleigh, Hampshire
2016.04 - 2018.02

As supervisor my roles where, Resolving customer complaints promptly, resulted in increased customer satisfaction rates.

Improved team efficiency by implementing new scheduling practices.

Ensured smooth operations with regular maintenance checks.

Coordinated with other supervisors to maintain consistency across shifts.

Provided constructive feedback to staff for improved performance levels.

Identified potential risks and mitigated them through proactive measures.

Led team meetings, ensured clear communication amongst all members.

Promoted a safe work environment by enforcing strict adherence to safety regulations.

Delegated tasks appropriately, achieved balanced workload among team members.

Trained new hires and set up mentoring relationships to drive team performance.

Managed daily operations to increase productivity.

Implemented company policies effectively, maintained high standards of service delivery.

Assisted in the recruitment process for hiring quality staff members.

lead sales

Home Bargains
Eastleigh, Hampshire
2015.02 - 2016.04

As lead sales I oversaw inventory management to avoid any shortage or excess stock issues.

Promoted a safe work environment by enforcing strict adherence to safety regulations.

Managed daily operations to increase productivity.

Assisted in the recruitment process for hiring quality staff members.

Led team meetings, ensured clear communication amongst all members.

Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

Provided excellent customer service whilst explaining technical issues.

Delivered excellent customer service with thorough product knowledge.

Supervised staff, ensured excellent customer service.

Retail worker

JD Sports
Eastleigh, Hampshire
2011.12 - 2015.02

My roles day to day was to,

Operated till accurately to ensure smooth checkout process.

Participated actively in staff meetings encouraging team spirit and cohesion.

Consistently met personal sales goals whilst providing excellent customer service.

Created attractive product displays that stimulated customer interest and purchases.

Followed company policies and guidelines strictly maintaining standards of operation.

Offered personalised service to each shopper, driving repeat business.

Assisted customers with product selection, leading to improved customer satisfaction.

Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Education

GCSEs -

quilley school of engineering
Eastleigh, Hampshire
2006.09 - 2011.05

Skills

  • I work extremely well in a team and am confident in leading a group
  • Enthusiastic and hardworking
  • I pride myself on my work ethic, my attitude and my ability to help others
  • strong customer service skills
  • I am a fast learner when taking on a new role

Affiliations

  • Golf, Football

Accomplishments

During my time at JD sports i took part in 12 mystery shopper tests and received a near perfect score in all 12

Timeline

Barber

self employed
2018.02 - Current

Supervisor

JD Sports
2016.04 - 2018.02

lead sales

Home Bargains
2015.02 - 2016.04

Retail worker

JD Sports
2011.12 - 2015.02

GCSEs -

quilley school of engineering
2006.09 - 2011.05
Mitchell Smith