Aaron Neilson

Oversaw daily operations of team while fulfilling management responsibilities.

Conducted interviews and facilitated hiring processes for new team members.

Supported onboarding and training phases for new recruits.

Managed probation meetings to assess new employee performance.

Investigated incidents of misconduct and resolved various team-related issues.

Assisted team members in achieving career goals and aspirations.

• Contributed to multiple projects and implemented solutions to improve workload efficiency.
• Facilitated training sessions and ensured monthly and yearly KPIs were met despite staffing challenges.
• Improved customer satisfaction through close collaboration with the team.
• Streamlined workflow for a more efficient process.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Fostered a high-performing environment to drive productivity and quality.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.

Assisted in transitioning from call operative to supervisory role.

Trained new starters and supported team knowledge maintenance.

Contributed to the development of a new CRM system.

Ensured all team needs were integrated into the CRM.

Participated in system testing and resolved issues for smooth operation.

My day to day job role was to take calls from the NHS trusts employees, regarding payroll, pensions and over payments queries and issues,

• Assisted colleagues, fostered a positive work environment.
• Kept records accurately, ensured accountability and transparency,.
• Followed instructions accurately to ensure task completion in a timely manner.
• Complied with all company guidelines strictly for maintaining discipline and order,.
• Identified potential issues, prevented major malfunctions.
• Achieved targets with attention to detail and time management skills.

Assisted customers on shop floor to enhance shopping experience.

• Promoted loyalty schemes to customers, enhancing brand loyalty.
• Managed stock levels for optimal store performance.
• Operated till systems correctly, ensuring accurate transactions.
• Collaborated with team members for efficient store operations.
• Established rapport with customers through attentive listening and communication.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Contributed to sales targets through active promotion of products.
• Advised customers on product selection based on their needs.
• Facilitated smooth checkout process, reducing wait times for customers.
• Facilitated sales transactions efficiently.

Addressed customer complaints regarding services in property transactions.

Facilitated adherence to guidelines established by property ombudsman.

• Assisted organisation in minimising legal risks via effective compliance strategies.

Processed payment protection insurance complaints by verifying customer details.

Recorded complaints in internal system when applicable.

Communicated with customers regarding lack of PPI or related complaints.

Assisted in managing questionnaires for PPI refund project.

Supported training for new team members during initial employment period.

• Transitioned to packaged bank accounts mis-selling team with additional responsibilities.
• Acted as team leader in absence of manager.
• Collaborated with Financial Ombudsman Service on referred complaints.
• Logged decisions from Financial Ombudsman Service into internal records.

• Provided IT support to teams addressing queries and problems.

Assisted in navigating a new work environment at Southampton City Council, adapting to unfamiliar procedures and settings.

Handled inquiries from residents regarding property issues, coordinating necessary repairs.

Processed documentation and accessed property records from internal systems.

• Provided comprehensive administrative support to office operations.

Enrolled in NVQ Level 2 Business and Administration course.

Assisted office operations by learning efficient administrative skills.

Engaged with office environment to enhance knowledge and effectiveness.

In my time as the Capital Program Assistant, I had a more hands on approach with projects, which meant I was taking part in discussions with outside agencies regarding certain projects, managing my own projects, and the way we set out to get the public involved with the consultation process of the projects.

During this time frame I was a lot more community based as well i had to deal with the residents of Thornhill when they were either complaining about a project or enquiring about the project, by face to face discussion via email or telephone and via letters.

I have also been involved in the procurement stages of projects such as assisting on purchasing of certain and specialised equipment and selling land for housing projects.