Mirunaleni Thavapalan
London
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work history
Customer Service Advisor
Southgate Leisure Centre
London
2022.04 - Current
- Served as front-of-house receptionist at leisure centre.
- Registered and updated accurate customer information on database.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
Marketing Virtual Work Experience
The Chartered Institute of Marketing
2021.02 - 2021.02
- Learning about marketing strategies and core concepts
- Created User Persona template on targeting audience for consumer behaviour
- Gained insight on marketing industry
- Learned critical communication, research, and drafting skills.
Cashier
Bush Fair Off License
Harlow, Essex
2021.05 - 2021.09
- Kept checkouts areas and general store clean and orderly.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Counted change correctly and issued customer receipts.
- Displayed and restocked merchandise by following brand guidelines.
Metro’s Fried Chicken
Stoke Newington
Hackney
2021.07 - 2021.08
- Operated cash register and credit card machine to process customer payments
- High experience base in fast food preparation
- Good physical stamina to lift objects weighing up to 50kg
- Strong skills in following oral and written instructions
- Assisted in counter and table cleaning and straightening at end of each shift.
Assistant teacher
Raynham Primary School
London
2018.09 - 2018.09
- Created engaging resources to explain key concepts and improve pupil understanding of curriculum topics.
- Maintained good knowledge of current topics to provide helpful, informative student guidance.
- Monitored break and lunchtime behaviour in playground.
- Safeguarded children's welfare at all times.
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Finance BSc -
City, University of London
2021.09 - 2022.06
A-Levels - Chemistry, Mathematics, Finance
Enfield County School for Girls
London 2019.09 - 2021.06
Secondary School (GCSEs in English, Mathematics, Triple Science, Spanish, Geography, Sociology) - undefined
Enfield County School for Girls
2014.09 - 2019.05
Primary School - undefined
Raynham Primary School
2007.09 - 2014.05
Bachelor of Business Administration - Accounting and Finance
City, University of London
London 2022.09 -
Skills
- Developed and improved communication and problem-solving skills
- Excellent time-management and organisation skills
- Enhanced leadership and collaboration skills
- Highly driven and enthusiastic team player who is willing to help
- Strong perseverance and motivation
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Managed high-volume customer queries simultaneously through effective multitasking
Custom
- Watching crime mysteries
- Traveling to different countries with my family
- Enjoys spending time with family and friends
- Researching information about businesses
- Socialising with friends and meeting new peers
References
References available upon request.
Timeline
Bachelor of Business Administration - Accounting and Finance
City, University of London
2022.09 -
Customer Service Advisor
Southgate Leisure Centre
2022.04 - Current
Finance BSc -
City, University of London
2021.09 - 2022.06
Metro’s Fried Chicken
Stoke Newington
2021.07 - 2021.08
Cashier
Bush Fair Off License
2021.05 - 2021.09
Marketing Virtual Work Experience
The Chartered Institute of Marketing
2021.02 - 2021.02
A-Levels - Chemistry, Mathematics, Finance
Enfield County School for Girls
2019.09 - 2021.06
Assistant teacher
Raynham Primary School
2018.09 - 2018.09
Secondary School (GCSEs in English, Mathematics, Triple Science, Spanish, Geography, Sociology) - undefined
Enfield County School for Girls
2014.09 - 2019.05
Primary School - undefined
Raynham Primary School
2007.09 - 2014.05