Miriam Filipa Dos Santos Frade
Feltham
Summary
Dynamic professional with a solid foundation in communication, conflict resolution, and administrative expertise. Proven leadership abilities and emotional resilience in managing stress and adapting to change. Proficient in organizational tasks, active listening, and problem-solving, ready to leverage these skills in a challenging role that promotes growth and innovation.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work history
Health Care Support Worker
NHS
West Middlesex Hospital, Isleworth, Hounslow
2024.09 - 2025.12
- Worked closely with multidisciplinary team to deliver holistic care.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Provided companionship and emotional support to distressed or lonely residents.
- Practised infection control standards to maintain patient health and safety.
Hospitality team member
McDonald’s UK Ltd
Hanworth
2021.12 - 2024.03
- Created warm, friendly atmosphere through positive guest interactions.
- Delivered first-class customer service for memorable guest experiences.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
Education
Certificate of Higher Education - Chef
IFP de Lisboa
Lisbon, PortugalNVQ Level 1 - Health Care Assistant
St Thames College
HounslowSkills
Communication skills
- Conflict resolution
- Administrative expertise
- Leadership abilities
- Emotional resilience
- Organizational proficiency
- Active listening
- Stress management
- Problem solving
- Adaptability and change management
Languages
Portuguese
Urdu
Punjabi
English
Hobbies
I really enjoy on my free time, reading books, swimming pool and do all water sports like surfing, paddle.
Timeline
Health Care Support Worker
NHS
2024.09 - 2025.12
Hospitality team member
McDonald’s UK Ltd
2021.12 - 2024.03
Certificate of Higher Education - Chef
IFP de Lisboa
NVQ Level 1 - Health Care Assistant
St Thames College