Mirela Carmen Asimionesei
London,London
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about hospitality standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
18
18
years of professional experience
Work History
Concession Shop Manager
SOEUR
LONDON, UNITED KINGDOM
05.2022 - 02.2026
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Stored stock safely and securely to maintain quality of goods.
- Maintained high standards of store presentation and cleanliness.
- Knowledge and experience using effective sales strategies.
- Excellent problem-solving abilities.
- Prepared range of written communications, documents and reports.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Weekly VM update and daily check VM rails
- Great UPT AND ATV every week
- Prepared products and designed displays to demonstrate functionalities to customers.
- Fostered customer satisfaction and loyalty with professionally tailored shopping experiences.
- Great skills for promoting the brand
- Organised storage facilities to improve efficiency of inflow and outflow.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Processed orders and prepared invoices for goods and services provided.
- Prioritised daily tasks and managed workflow in high-volume retail environment.
Online fulfilment & Collect in store
HARVEY NICHOLS
LONDON, UK
04.2021 - 06.2022
- Collect in store all orders that been placed with extra care for big brands items.
- Make sure that the customer receive the product in very good condition and professionally packed.
- Assisted team members and customers regarding stock and inventory queries.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Handle the audit and send reminder emails daily.
- Dealing with emails customers requirements.
- Ability to carry out stock returns for both warehouse and shop floor ensuring all stock is correctly and in a timely manner.
- Dispatch function for shipping orders or collection.
- Ensured that all the express /priority tasks are completed in a logical order to ensure KPI's are met.
- Strong customer skills and act upon rectifying customer issues.
- Followed up customer queries to check provided solutions met expectations.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
waitress
HARVEY NICHOLS
London, UK
10.2019 - 03.2021
- Completed opening and closing checklists according to set standards.
- Reset tables with spotless service ware routinely.
- Cleaned and organised host stand and buffet area.
- Greeted new customers, answered initial questions and took drink orders.
- Delivered quality food and beverage service to guests quickly.
- Maintained full knowledge of all menu items, contents and preparation methods.
- Delivered exceptional, friendly and fast service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Processed cash, credit card and voucher payments.
- Resolved problems promptly and escalated larger concerns to management.
Beautician
self employed
LONDON, UK
03.2016 - 08.2019
- Encouraged repeat bookings by providing exceptional customer service ensuring hitting targets.
- Provided makeup application services.
- Provided lash extensions services.
- Consistently maintained high cleanliness standards within treatment rooms, safeguarding clients against health risks by completing disinfecting procedures between each treatment.
- Provided excellent leadership skills to maintain steady and productive operations.
- Offering professional makeup for different occasions (weddings,christenings,other parties)
Head waitress
Burger&Lobster
02.2012 - 03.2017
- Anticipated and addressed guest service needs.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Assisted servers and dining room hosts, quickly responding to guest needs.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Greeted guests in with courtesy and professionalism.
- Checked on guests to assess satisfaction with each food course and beverages.
- Answered questions about menu selections and made recommendations when requested.
Waitress
Gordon Ramsay Restaurant
09.2011 - 01.2012
- Delivered exceptional, friendly and fast service.
- Resolved problems promptly and escalated larger concerns to management.
- Sent orders to kitchen within 5 minutes of table service, creating seamless workflow.
- Greeted new customers, answered initial questions and took drink orders.
- Cleaned and organised host stand and buffet area.
- Reset tables with spotless service ware routinely.
- Suggested additional items to customers to increase restaurant sales.
- Delivered quality food and beverage service to guests quickly.
Rowleys restaurant
04.2008 - 08.2011
- Maintained highest standards of conduct and service.
- Received and accurately processed customer payments.
- Customer service
- Resolved customer disputes with tact and professionalism.
- Described menu items to customers and suggested products that might appeal to them.
- Provided customers with product details such as coffee blends and preparation descriptions.
Education
Make-up artist - make up
Beauty College
Suceava01-2019
Russian volume lashes -
London Lash Pro
London01-2017
single eyelash extensions -
London Lash Pro
London01-2017
Hight school Romania
15.06/1999
Certificate of lash botox -
Karina Lashmaker
11.09/2018
Skills
- Excellent communication skills gained through my experience
- Proffesional skills offered to famous /VIP people
- Experience of working in a 5 star luxury environment
- Excellent command of the English language
- Organisational / managerial skills
- Ability to work in fast-paced ands stressful environments
- Ability to consistently provide excellent customer service
- Skilled in operating cash registers and handling payments
- Job-related skills
- Cleaned and stocked tables after use
- Greeted and seated diners in a courteous manner
- Addressed customer complaints promptly and professionally
- Identified and reported unsafe working conditions to the manager
- Maintained a clean and seif work area
Timeline
Concession Shop Manager
SOEUR
05.2022 - 02.2026
Online fulfilment & Collect in store
HARVEY NICHOLS
04.2021 - 06.2022
waitress
HARVEY NICHOLS
10.2019 - 03.2021
Beautician
self employed
03.2016 - 08.2019
Head waitress
Burger&Lobster
02.2012 - 03.2017
Waitress
Gordon Ramsay Restaurant
09.2011 - 01.2012
Rowleys restaurant
04.2008 - 08.2011
Certificate of lash botox -
Karina Lashmaker
Hight school Romania
single eyelash extensions -
London Lash Pro
Russian volume lashes -
London Lash Pro
Make-up artist - make up
Beauty College