Barbara Graham-Taylor

Shop Manager, The Harington Scheme
London – Dec 2018

• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.

As Shop Manager at The Harington Scheme in London, my role extended beyond traditional retail. I was responsible for a blend of management, training, and mentorship duties tailored to the unique needs of a diverse group of students, including those with learning difficulties.

• Led a diverse team, including volunteers and students with learning difficulties.
• Managed day-to-day operations, stock control, and banking procedures.
• Designed and delivered tailored training programs to support individual development and promote personal growth among students with learning difficulties.
• Adapted teaching approach according to students' unique needs, achieving better comprehension.
• Collaborated with teachers for development of effective learning plans.
• Improved student engagement by providing one-on-one support and guidance.
• Monitored pupil progress closely, providing timely feedback to teachers and parents.
• Developed tailored learning plans for individualised student progression.
• Supported children with special educational needs, promoting inclusivity within the school environment.

I led diverse volunteers in fostering inclusivity and continuous improvement and oversaw stock control, customer service, and banking procedures for the smooth execution of day-to-day operations. I developed a positive and collaborative work environment through an effective conflict resolution approach and navigating challenges within the team.

• Ensured compliance with health and safety regulations, maintaining a safe work environment.
• Organised special promotional events to increase store visibility in the community.
• Coordinated daily cash handling procedures, ensuring accurate financial records.
• Managed and led a diverse team, ensuring inclusiveness and continuous improvement.
• Created and implemented customized training programs for students with learning disabilities.
• Developed effective sales and marketing strategies and ensured positive customer interactions.
• Established and maintained an inclusive working environment, addressing team members’ unique challenges.