Mirdrit Zhinipotoku
London
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Off to Work
London
07.2019 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Identified and maximized upselling opportunities to increase sales and profits.
Waiter Bartender
Aunt Jake's
New York City, NY
09.2019 - 05.2020
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Education
Diploma of Higher Education - Acting
Tom Todoroff Conservatory
New York City, USA 09.2019 - 06.2021
Foundation Degree in Arts - Acting
Junior Guildhall School of Music and Drama
London 09.2015 - 06.2018
Skills
- Team supervision
- Team development strategies
- Food service standards
- Resource allocation
- Food preparation supervision
- F&B inventory management
Languages
English
Fluent
Bulgarian
Native
Albanian
Native
Timeline
Waiter Bartender
Aunt Jake's
09.2019 - 05.2020
Diploma of Higher Education - Acting
Tom Todoroff Conservatory
09.2019 - 06.2021
Team Leader
Off to Work
07.2019 - Current
Foundation Degree in Arts - Acting
Junior Guildhall School of Music and Drama
09.2015 - 06.2018
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