Mariya Hussain
Blackburn,Lancashire
Summary
Organised Team Leader with 8 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work history
Team leader
Youth Action - Ammar Abbas
Blackburn , Lancheshire
07.2022 - Current
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Recommended additional materials and resources to improve student skills.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Cultivated close working relationships with students, teaching staff and parents.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Encouraged students to work together to complete projects and solve problems.
Sales assistant
Home Bargains - Paul Taylor
Blackburn, Lancheshire
10.2019 - 05.2024
- Built lasting relationships with clients through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Identified discrepancies in stocks through regular inventory management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Waiteress
Kasper's Desserts - Anisa Khan
Blackburn, Lancashire
09.2021 - 12.2021
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Kept tables clear of used crockery, glassware and cutlery.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Waitress
Steakhouse - Kamal Ahmed
Blackburn, Lancashire
12.2017 - 10.2018
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Increased order value by upselling sides, drinks and desserts.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Bachelor of Arts - Education
Manchester Metropolitan University
Manchester 09/2019 -
A-Levels - Sociology, RE, English Literature
Blackburn Sixth Form College
Blackburn 09/2017 - 06/2019
GCSEs - 9 GCSE's
Saint Wilfrid Academy
Blackburn, Blackburn with Darwen 09/2012 - 06/2017
Skills
- Cost-effective budget control
- Employee retention strategies
- Food service standards
- Customer relationship management
- Employee coaching and mentorship
- Stocking and replenishing
- Food preparation and safety
- Team development strategies
- Kitchen cleanliness and organisation
- Process improvement
- Team supervision
- Superior communication skills
Languages
Urdu
Fluent
Punjabi
Fluent
Affiliations
- Reading
- Knitting
- Sewing
- Sports
Timeline
Team leader
Youth Action - Ammar Abbas
07.2022 - Current
Waiteress
Kasper's Desserts - Anisa Khan
09.2021 - 12.2021
Sales assistant
Home Bargains - Paul Taylor
10.2019 - 05.2024
Waitress
Steakhouse - Kamal Ahmed
12.2017 - 10.2018
Bachelor of Arts - Education
Manchester Metropolitan University
09/2019 -
A-Levels - Sociology, RE, English Literature
Blackburn Sixth Form College
09/2017 - 06/2019
GCSEs - 9 GCSE's
Saint Wilfrid Academy
09/2012 - 06/2017
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