Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Carrie Parks

Portadown,Armagh City Banbridge and Craigavon

Summary

Experienced Receptionist/Admin with a strong background in general office administration and customer service. Known for confident communication, effective listening, and the ability to remain calm under pressure, skilled in multitasking, prioritisation, and attention to detail. Also call handling, greeting customers, and patient care. Committed to hold product knowledge and merchandising skills to enhance customer satisfaction.

I am an outgoing and friendly person delivering excellent customer service and administration including excels in calendar management and scheduling and database administration. I am Focused and dependable with outstanding client communication.

I am a experienced care assistant with comprehensive background with elderly patients in Care Home settings and Hospital settings. I provide exceptional care demonstrating dedication to safe moving and handling for continued patient trust. I maintain excellent levels of patient care through kindness and commitment to give safe working practice.

Overview

3
3
years of professional experience
15
15
years of post-secondary education

Work history

Heath Care Assistant

Southern Health and Social Care Trust
Craigavon, Armagh City Banbridge and Craigavon
10.2022 - 02.2024

My job role here included, assisting in all aspects of personal care, retaining comfort and dignity, delivering personal care focused on individual needs, preserving patient dignity and self-esteem. I also kept patient environments clean and neat following high hygiene standards, I helped individuals with day-to-day activities while consistently encouraging independence and self-belief while maintaining confidentiality and compliance standards for optimised patient care. I worked closely with nurses to maintain high levels of communication.

in the hospital i mainly worked in A&E which was very fast paced and interesting and also in Antenatal outpatients were i took clinics for doctors with sorting out files for the patients attending and chaperoned when needed.

Care assistant

Mahon Hall Care Home
Portadown, Armagh City Banbridge and Craigavon
01.2022 - 12.2022

I assisted in all aspects of personal care, retaining comfort and dignity, i helped individuals with day-to-day activities while consistently encouraging independence and self-belief. I Kept patient environments clean and neat following high hygiene standards as well as delivered personal care focused on individual needs, preserving patient dignity and self-esteem. I observed patient conditions and behaviour closely, reporting changes or concerns promptly.

Sales assistant

Tresspass Rushmere
Craigavon, Armagh City Banbridge and Craigavon
01.2021 - 12.2021

In this job role i listened to customer needs and preferences to provide targeted advice, increasing sales opportunities by maintaining knowledge of products and features to provide recommendations to customers. I also assisted customers in locating specific items to boost satisfaction. More challenging tasks i dealt with was resolving customer complaints and process issues with proactive problem-solving skills. i Operated cash registers with accuracy and processed cash and card transactions.

As well as general duties i had helped out with Organising displays to promote inventory and encourage customer purchases. I enjoy working with the public so building relationships with clients through customer service interactions is a priority of mine.

Education

GCSE Grade E - Child development

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

GCSE Grade D - Home economics

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

GCSE Grade D - LLW

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

GCSE Grade E - Physical Education

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

GCSE Grade E - SA science

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

GCSE Grade E - Mathematics

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

Certificate of Higher Education - Health and Social Care Level 2

Southern Regional College
Lurgan, Armagh City Banbridge and Craigavon
09.2020 - 06.2021

Certificate of Higher Education - Beauty Level 2

Southern Regional College
Lurgan, Armagh City Banbridge and Craigavon
09.2018 - 06.2019

GCSE Grade D - English Language

Craigavon senior high
Portadown
09.2016 - 06.2018

GCSE Grade D - ICT

Craigavon senior high
Portadown, Armagh City Banbridge and Craigavon
09.2016 - 06.2018

Skills

  • Reception admin
  • General office administration
  • Cash handling
  • Customer Service
  • Confident communicator
  • Payment Processing
  • Product knowledge
  • Merchandising
  • Refund and exchange processing
  • Effective listening
  • Patient care
  • Calm under pressure
  • Attention to Detail
  • Call handling
  • Multitasking and prioritisation
  • Greeting customers
  • Handling distressed patients
  • Communicating with dementia patients
  • Patient dignity preservation
  • Personal hygiene maintenance assistance
  • Adapting to patient needs
  • Mobility assistance
  • Infection control procedures

Affiliations

  • Walking
  • Going to the gym
  • Doing Lashes and Brows on friends and family
  • Enjoy Shopping and helping friends and family with outfits

References

References available upon request.

Timeline

Heath Care Assistant

Southern Health and Social Care Trust
10.2022 - 02.2024

Care assistant

Mahon Hall Care Home
01.2022 - 12.2022

Sales assistant

Tresspass Rushmere
01.2021 - 12.2021

Certificate of Higher Education - Health and Social Care Level 2

Southern Regional College
09.2020 - 06.2021

Certificate of Higher Education - Beauty Level 2

Southern Regional College
09.2018 - 06.2019

GCSE Grade E - Child development

Craigavon senior high
09.2016 - 06.2018

GCSE Grade D - Home economics

Craigavon senior high
09.2016 - 06.2018

GCSE Grade D - LLW

Craigavon senior high
09.2016 - 06.2018

GCSE Grade E - Physical Education

Craigavon senior high
09.2016 - 06.2018

GCSE Grade E - SA science

Craigavon senior high
09.2016 - 06.2018

GCSE Grade E - Mathematics

Craigavon senior high
09.2016 - 06.2018

GCSE Grade D - English Language

Craigavon senior high
09.2016 - 06.2018

GCSE Grade D - ICT

Craigavon senior high
09.2016 - 06.2018
Carrie Parks