Milly Jones
Basingstoke,Hampshire
Summary
Dedicated professional with a strong foundation in customer service and team leadership, adept at workforce scheduling and conflict resolution. Demonstrates exceptional integrity and ethics, ensuring health and safety compliance while maintaining quality control procedures. Skilled in empathetic communication and cultural awareness, with a focus on enhancing customer orientation and time efficiency. Committed to leveraging product knowledge to drive organisational success and achieve career growth in leadership roles.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
Work history
Shift manager
One Stop
Basingstoke, Hampshire
04.2023 - 06.2025
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Managed inventory control, reduced wastage.
- Ensured health and safety measures in line with company regulations.
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Resolved customer complaints promptly to maintain high service standards.
- Trained staff on product knowledge, resulted in better customer interactions..
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Improved workplace safety to reduce accidents and near-misses.
- Minimised downtime with proactive equipment maintenance checks.
Education
GCSEs - Physical education
Everest community academy
Basingstoke, Hampshire 09.2018 - 06.2023
GCSEs - Food tech
Everest community academy
Basingstoke, Hampshire 09.2018 - 06.2023
GCSEs - English
Everest community academy
Basingstoke, Hampshire 09.2018 - 06.2023
GCSEs - Maths
Everest community academy
Basingstoke, Hampshire 09.2018 - 06.2023
Skills
- Integrity and ethics
- Workforce scheduling
- Customer orientation
- Crisis handling
- Quality control procedures
- Empathetic communication
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Communication skills
- Cultural awareness
- Team Leadership
- Product knowledge
- Leadership
- Conflict Resolution
Timeline
Shift manager
One Stop
04.2023 - 06.2025
GCSEs - Physical education
Everest community academy
09.2018 - 06.2023
GCSEs - Food tech
Everest community academy
09.2018 - 06.2023
GCSEs - English
Everest community academy
09.2018 - 06.2023
GCSEs - Maths
Everest community academy
09.2018 - 06.2023
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