Milly Burrows

• Managed high volume of calls calmly under pressure.
• Advised customers on visa processes to facilitate their international travels.
• Delivered excellent and consistent customer service.
• Maintained strong relationships with clients via regular communication.
• Assessed client needs meticulously, proposed tailored travel plans.
• Resolved complaints promptly
• Designed bespoke holiday packages for creating unforgettable experiences.
• Followed up on bookings diligently, ensured timely confirmations.
• Handled customer queries, enhanced brand reputation.
• Proactively actioned telephone, email and chat enquiries to maximise conversion rates.

• This was a similar role to my current, including assisting and guiding customers to find their dream holidays including cruises, world tours and Disney trips.
• I learnt a lot of administrative qualities in this role, managing booking systems and multiple clients at once, whilst growing sales for the business.
• I also supported in streamlining sales processes to enhance team productivity which I was grateful to take with me to Aspire Travel.

• Managed foreign exchange transactions.
• Assessed clients' needs accurately, providing tailored advice on foreign exchange matters.
• Monitored changes in foreign exchange rates for informed financial advice on international transactions.
• Kept abreast of latest foreign exchange rates to provide accurate financial advice to clients.

• Managed highly pressured and busy shifts, managing a team of up to 20 individuals at any one time.
• Conducted staff training and development on customer service skills plus how to execute the food and beverage offering to the highest standards.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Assisted in recruitment process to build an effective workforce.
• Monitored sales performance regularly adjusting strategies as required.

Largely similar role to my role at Wagamama