Millie Zottl
Jesmond,Newcastle upon Tyne
Summary
My name is Millie Zottl, I am 20 years old. I am very outgoing and friendly, and will always go out of my way to ensure customers receive the highest standard of care. I am a hard worker, and am able to learn new tasks quickly and effectively.
I also work with brands such as 'Motel Rocks', 'Toms Trunks' and ‘KulaniKinis' promoting their clothing products on my social media pages. This collaborative process has given me insight into consumer preferences and patterns.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Waitress/Bartender/Barista
The Haven Restaurant & Bar
Lymington, Hampshire
04.2024 - Current
- I currently work at the Haven, as a Barista, Bartender, and Waitress.
- Serving meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintaining excellent level of service in busy and demanding restaurant environment.
- Providing friendly, courteous service, maximising positive customer satisfaction ratings.
- Creating speciality drinks, including complex cocktails and all types of coffee according to exact customer requests and preferences.
- Preparing and serving hot and cold beverages promptly, maintaining temperature, quality and presentation.
Waitress bartender
‘Dough' Events Company
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
Events assistant
Walder Events
- Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team.
- Communicated with patrons to assist with enquiries, special requests or complaints.
- Directed patrons to facilities on camp grounds, specific events and natural landmarks.
- Monitored crowd to proactively identify problems and keep groups under control.
Supermarket Assistant
Waitrose & Partners
Lymington, Hampshire
06.2022 - 01.2024
- Provided effective self-checkout assistance, facilitating faster customer transactions.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
- Engaged customers in pleasant conversation for personalised service.
- Upheld high service standards to build customer loyalty.
Waitress
The Butchers Dog
Parkstone
06.2021 - 11.2022
- Served up to 35 tables simultaneously during peak hours
- Provided friendly and courteous service to all guests
- Checked menus to verify current selection availability and cleanliness
- Collected money and made change
- Kept a calm head in a fast-paced kitchen to deliver high quality dishes in a timely fashion.
Dance Teaching Assistant
Milton Academy of Dance
New Milton, Hampshire
09.2019 - 07.2020
- Supervised, trained and provided feedback to dancers, ensuring performance goals were continuously met and exceeded
- Made beverages and refreshments for my employers
- Managed supply inventory and maintained all facility equipment in good working order
- Maintained thorough documentation for all classes, payments and appointments
- Worked in team-based environment to uphold quality and continuity of service to all clients.
Education
Talbot Heath School Sixth Form
Bachelor of Arts - Human Geography
Newcastle University
Newcastle upon Tyne 09.2024 -
Skills
- Outstanding Customer Service
- Works well under pressure
- Strong communication skills
- I always keep well organised
- Provided friendly and courteous service to all guests
- I keep professional when working
- Upbeat, outgoing and positive
Certification
Barista Training
Timeline
Bachelor of Arts - Human Geography
Newcastle University
09.2024 -
Waitress/Bartender/Barista
The Haven Restaurant & Bar
04.2024 - Current
Supermarket Assistant
Waitrose & Partners
06.2022 - 01.2024
Waitress
The Butchers Dog
06.2021 - 11.2022
Dance Teaching Assistant
Milton Academy of Dance
09.2019 - 07.2020
Waitress bartender
‘Dough' Events Company
Events assistant
Walder Events
Talbot Heath School Sixth Form
Similar Profiles
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Kelsey SimpsonKelsey Simpson
Server/ Shiftleader/Lead Server Trainer at Haven Kitchen and BarServer/ Shiftleader/Lead Server Trainer at Haven Kitchen and Bar
Janki PatelJanki Patel
Nail Technician at Nail Haven Wax BarNail Technician at Nail Haven Wax Bar
Jenna StathamJenna Statham
Events steward at ShowsecEvents steward at Showsec
Alice CullenAlice Cullen
Bar staff member at Xenia RecruitmentBar staff member at Xenia Recruitment