Victoria Montilla
Portsmouth
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory, good deductive reasoning and critical thinking skills.
Overview
3
3
years of professional experience
Work History
Waitress/Bartender/Barista
Catering Services International
Portsmouth, Hampshire
11.2023 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Office Assistant
Space Coast Services Management
Cape Canaveral, Brevard
06.2024 - 08.2024
- Crafting, translating and revising office documents, including contracts
- Contacting clients
- Promoting and offering staffing services
- Creating a client database
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Assisted in the creation of presentations for improved client engagement.
Support worker
Acacia Homecare
Reading
01.2023 - 09.2023
- Working with colleagues to achieve good quality care.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helping with personal care, which increased comfort levels with personal care duties such as bathing and dressing.
- Assisting with household chores and working to maintain a clean environment for improved client health.
Barmaid/Bartender
The Gateway
Reading, Berkshire
12.2022 - 09.2023
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Cultivated regular clientele with excellent interpersonal skills and product knowledge.
Runner/Waitress
Bill's Restaurants & Bars
Reading, Berkshire
12.2021 - 07.2022
- 'Running' the food to customers
- Attending and serving clients
- Arranging products and items
- Cleaning up
- Handling misunderstandings and errors
- Managing big parties and assisting wherever needed
Education
GCSEs -
King's Academy Prospect School
Reading 03.2021 - 08.2021
A-Levels -
King's Academy Prospect School
Reading 09.2021 - 08.2023
Bachelor of Arts - Law with Criminology
University of Portsmouth
09.2023 -
Skills
- Quick learner
- Avid reader
- Strong communication skills
- Multidisciplinary teamwork
- Outstanding customer service
- Good time management
- Critical thinking and analysis skills
- Excellent writing skills
- Attention to Detail
- Client management and communication
- Advanced research skills
- Calm under pressure
- Bilingual
- Learning a third language
Affiliations
- Reading
- Writing
- Drawing/Colouring
- Arts and Craft
- Learning new languages
- Dancing/Music
Languages
Spanish
Native
English
Fluent
Portuguese
Elementary
Timeline
Office Assistant
Space Coast Services Management
06.2024 - 08.2024
Waitress/Bartender/Barista
Catering Services International
11.2023 - Current
Bachelor of Arts - Law with Criminology
University of Portsmouth
09.2023 -
Support worker
Acacia Homecare
01.2023 - 09.2023
Barmaid/Bartender
The Gateway
12.2022 - 09.2023
Runner/Waitress
Bill's Restaurants & Bars
12.2021 - 07.2022
A-Levels -
King's Academy Prospect School
09.2021 - 08.2023
GCSEs -
King's Academy Prospect School
03.2021 - 08.2021
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