Millie Fletcher
sunderland
Summary
Driven and personable professional with solid foundation in communication and customer service. Possesses strong problem-solving abilities and knack for building relationships with clients. Ready to contribute to achieving sales targets and enhancing customer satisfaction.
Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs. Aim to contribute to increased customer satisfaction and sales growth.
Personable Customer Service Advisor with knack for resolving complex queries and enhancing customer satisfaction. Boosted client retention and streamlined support processes, leading to improved service ratings. Known for building strong customer relationships and delivering exceptional service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Sales Adviser
EE
Sunderland
2024.02 - Current
- This role was a highly driven targeted role alongside providing excellent customer service and dealing with complaints.
- I learnt how to work towards the targets we were given on a monthly basis.
- In my experience I was able to provide exceptional customer service and manners to my job here.
- It helped me become patient and it taught me how to work under pressure.
- It also helped me have self motivation as I always had a target to work towards and when reached it would make me feel proud of myself.
- Increased sales through effective negotiation and persuasion techniques.
- Processed customer payments and set up direct debits for long-term service contracts.
Customer Service Adviser
Royal Mail
Sunderland
2023.09 - 2024.02
- I worked here as my first call centre job role.
- I was able to take my previous experience from my past jobs into this role.
- Whilst I was here I learnt how to log and deal with complaint and resolving them.
- Handled high volume of calls daily for faster issue resolution.
- I was an organised individual who kept my workspace tidy for a good mindset to start my day at work.
- I also learnt how to listen to a customers needs and make sure they were dealt in the correct manner.
- I learnt that sympathy and empathy is key in customer service when dealing with customers complaint/queries as it will help with communication and trust with your customer.
- Listening skills is a key skill in this role as I needed to be able to understand what the customer needs.
Bartender/waitress
Wetherspoons
Sunderland
2022.08 - 2023.09
- In this role I moved onto just bartending and progressing my previous skills to help me gain confidence to improve in my future job roles.
- I enjoyed this job as it was fast paced and it did really help me improve all my customer service skills to include in future roles.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Handled cash transactions securely minimising risk of theft or fraud.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
Bar Tender/waitress
Spice Empire
Sunderland
2020.09 - 2022.08
- This one was of my first customer service facing role when I was 16, this job helped me learn customer service and helped me gainn my experience and what its all about.
- I worked as a waitress here and overall my duties included communication with customers with polite manner and making sure everything is up to their needs.
- Serving dishes/drinks and making sure all areas were clean at all times.
- This role helped me with time management skills as working in a face paced restaurant everything had to be served time efficiently but with great care.
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
GCSEs - Maths, English, Science, History, Childcare
St Anthonys Catholic Academy
Sunderland 2016.09 - 2021.05
Skills
- Calm under pressure
- Problem-solving
- Target oriented goals
- Maintaining client relationships
- Responsive listening
- Selling techniques
- Customer retention
- Upselling
- Computerised system understanding
- Personalised customer care
- Team building
- Email handling expertise
- Telephone system operation
- Adaptability in stressful situations
- Order processing
Personal Information
- Date of birth: 28/09/2004
- Gender: Female
Affiliations
- music
Timeline
Sales Adviser
EE
2024.02 - Current
Customer Service Adviser
Royal Mail
2023.09 - 2024.02
Bartender/waitress
Wetherspoons
2022.08 - 2023.09
Bar Tender/waitress
Spice Empire
2020.09 - 2022.08
GCSEs - Maths, English, Science, History, Childcare
St Anthonys Catholic Academy
2016.09 - 2021.05