Millie Charlesworth
Ilfracombe ,Devon
Summary
Expert in high-volume dining operations, focusing on compliance and cash management. Demonstrates ability to remain calm and effective under pressure, ensuring optimal service during peak times. Proficient in training staff and managing payment systems, with a strong emphasis on communication. Open to new roles, confident in the ability to achieve success based on proven experience.
Overview
7
7
years of professional experience
Work history
Waitress/bar staff
The Carlton Hotel
Ilfracombe, Devon
2024.08 - Current
- Executed food and drink orders with precision to enhance customer satisfaction.
- Ensured cleanliness and organisation of dining area for guest comfort.
- Worked closely with kitchen staff to achieve accurate order fulfilment.
- Trained new waitstaff, significantly boosting team efficiency.
- Addressed customer complaints effectively through strong communication skills.
- Welcomed and escorted guests to tables, fostering an inviting environment.
- Conducted age verification checks on customer IDs prior to selling restricted products.
- Managed cash transactions with accuracy to uphold financial integrity.
Till operator
G&T burgers
Ilfracombe, Devon
2019.01 - 2024.06
- Managed cash and card payments to facilitate seamless transactions.
- Regularly monitored self-checkout machines, minimising theft and errors.
- Balanced cash drawer accurately at end of shifts.
- Optimised queue management through collaboration with colleagues during peak periods.
- Exhibited thorough understanding of products, enhancing client interactions significantly.
- Maintained professionalism while handling high volumes of calls efficiently.
- Streamlined processing by utilising multiple systems simultaneously during customer interactions.
- Ensured meticulous record keeping through attentive note-taking during calls.
Education
A-Levels - Health and Social Care
The Ilfracombe academy
Ilfracombe, Devon 09/2022 - 06/2024
Skills
- Pressure resilience
- Composure and patience
- Training staff
- Cash management
- High-volume dining operations
- Procedural compliance
- Strong communication skills
- Payment processing
Affiliations
- Swimming
- Gym
References
References available upon request.
Timeline
Waitress/bar staff
The Carlton Hotel
2024.08 - Current
Till operator
G&T burgers
2019.01 - 2024.06
A-Levels - Health and Social Care
The Ilfracombe academy
09/2022 - 06/2024