Jasmine Richardson
Thorpe Thewles,Stockton-on-Tees
Summary
A dedicated professional with expertise in customer service and hospitality, demonstrating superb customer service and Michelin-level service standards. Proficient in tills operation, digital ordering systems, and point of sale system operation, ensuring efficient payment processing and bill calculation. Skilled in staff training, order taking proficiency, and reservation management, with a strong focus on hygiene regulations compliance and safe serving knowledge. Known for resilience under pressure, excellent memory recall, and time management mastery. Career goals include advancing within the hospitality industry to further enhance multidisciplinary teamwork capabilities and customer feedback handling expertise.
Overview
5
5
years of professional experience
Work history
Waitress/Bar staff
The Vane Arms
Thorpe Thewles, Stockton-on-Tees
2024.03 - Current
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Developed rapport with regular patrons fostering a loyal customer base.
- Handled cash transactions securely minimising risk of theft or fraud.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Supported inventory management by maintaining accurate stock records of supplies.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Collaborated with team to provide efficient service during peak hours.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Enhanced dining experience through friendly interaction with customers.
Camp counsellor
CCUSAUK/Beber Camp
Mukwonago, Wisconsin
2025.06 - 2025.08
- Monitored camper behaviour closely, intervening promptly when necessary for maintaining peace and orderliness.
- Taught survival skills workshops; imparted essential knowledge required in wilderness settings.
- Ensured cleanliness and hygiene standards were met, contributing to a healthy camping experience.
- Created fun-filled activities to encourage learning whilst keeping the atmosphere lively.
- Responded quickly to crisis situations, taking decisive action for camper safety.
- Maintained discipline and decorum at the campground, ensuring an organised experience for all involved.
- Improved camper's social interaction skills with regularly scheduled group games and events.
- Coordinated with other counsellors for effective planning and execution of camping programmes.
- Developed strong communication skills by interacting with diverse group of campers.
- Handled administrative duties diligently; ensured smooth operation of daily routines.
- Built team spirit amongst campers through various group activities.
- Trained in first aid techniques to handle emergency situations efficiently at the site.
- Reported on daily activities, recording behaviour and safety incidents to document actions taken.
Waitress
Masonic Hall
Stockton on tees , Stockton-on-Tees
2021.10 - 2025.05
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Improved customer satisfaction by providing efficient and friendly service.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Maintained clean and organised dining area for customer comfort.
- Provided top-notch service to customers, improved overall dining experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Seasonal sales assistant
Pandora
Thornaby, Stockton-on-Tees
2023.11 - 2024.01
- Demonstrated products effectively leading to increased sales conversions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Utilised excellent communication skills to provide detailed product information.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with product selection for optimal satisfaction.
- Monitored trends in consumer behaviour with keen attention to detail.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
GCSEs - GCSEs
Our Lady And St Bedes Catholic Academy
Stockton-on-Tees 09/2018 - 06/2023
UAL Level 3 Extended Diploma - Musical Theatre
Stockton Riverside College
Thornaby, Stockton-on-Tees 09/2023 - 05/2025
Diploma - Theatre and Performance
Northumbria University
Newcastle upon Tyne 09/2026 -
Skills
- English fluency
- Patience and composure
- Tills operation
- Digital ordering system use
- Excellent memory recall
- Staff training capabilities
- Order taking proficiency
- Stock rotation practices
- Safe manual handling
- Bill calculation efficiency
- Time management mastery
- Resilient under pressure
- Hygiene regulations compliance
- Cleaning procedures competence
- Cash handling
- Customer Service
- Payment Processing
- Verbal communication
- Opening and closing procedures
- Multidisciplinary teamwork
- Upselling
- Point of sale system operation
- Reservation management
- Superb customer service
- Michelin service
- Positive and approachable
- Customer feedback handling
- Safe serving knowledge
References
References available upon request.
Timeline
Camp counsellor
CCUSAUK/Beber Camp
2025.06 - 2025.08
Waitress/Bar staff
The Vane Arms
2024.03 - Current
Seasonal sales assistant
Pandora
2023.11 - 2024.01
Waitress
Masonic Hall
2021.10 - 2025.05
Diploma - Theatre and Performance
Northumbria University
09/2026 -
UAL Level 3 Extended Diploma - Musical Theatre
Stockton Riverside College
09/2023 - 05/2025
GCSEs - GCSEs
Our Lady And St Bedes Catholic Academy
09/2018 - 06/2023