Millie Brooks
Manchester,Manchester
Summary
Experienced sales assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. I am a dedicated student seeking flexible retail position. I am ready for practical experience and enthusiastic about helping others. I am prepared to learn and support team. Motivated sales assistant with 4 years of experience, recognised for improving revenues and drive customer satisfaction.I am resourceful and well-organised with excellent leadership and team-building record.
Overview
4
4
years of professional experience
Work history
Retail sales assistant
Mango
Manchester, Manchester
10.2023 - 12.2023
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Processed returned or exchanged items and provided refunds to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail sales assistant
Primark
Manchester, Manchester
10.2022 - 02.2023
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Maintained knowledge of products and features to provide recommendations to customers.
Sales assistant
Company Shop Group
Derby, East Midlands
05.2020 - 07.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Received and processed product returns.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Manually condensed stock, handling products with care to maintain quality and prevent damage.
- Assisted in accurate counting of goods to promote effective inventory management.
- Received and verified deliveries against order documentation.
- Located and retrieved requested products on shop floor and in storage areas.
- Optimised storage in stock room to avoid missed sales and increase employee productivity.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
Education
Bachelor of Science - Fashion Marketing
Manchester Metropolitan University
Manchester 09/2021 -
Diploma of Higher Education - Fashion Retail and Buying
Nottingham College
Nottingham 09/2019 - 06/2021
GCSEs -
Bramcote College
Nottingham 09/2014 - 07/2019
Skills
- Money handling
- Customer service oriented
- Face-to-face selling
- Product promotions
- Outgoing and enthusiastic
- Fashion and styling expertise
- Upselling expertise
- Results driven
Languages
English
Native
Spanish
Upper intermediate
Timeline
Retail sales assistant
Mango
10.2023 - 12.2023
Retail sales assistant
Primark
10.2022 - 02.2023
Sales assistant
Company Shop Group
05.2020 - 07.2021
Bachelor of Science - Fashion Marketing
Manchester Metropolitan University
09/2021 -
Diploma of Higher Education - Fashion Retail and Buying
Nottingham College
09/2019 - 06/2021
GCSEs -
Bramcote College
09/2014 - 07/2019