Overview
Work history
Education
Languages
Timeline
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Milena Trifonova

Milena Trifonova

London,England

Overview

2
2
years of professional experience

Work history

Bar Staff Member

KATZENJAMMERS
London, England
01.2023 - 10.2023
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Shuffled drink bottles and glasses to create attractive displays.
  • Peeled and sliced fruits for garnishing drinks.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Trained and supervised junior staff to maintain service standards.
  • Cleared counters and disposed of waste and broken glass.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Secured high-value products in locked cabinets, minimising damage and theft.
  • Planned and informed customers of new menu items for purchase.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Refused drinks service to guests without appropriate proof of age.
  • Checked and reported faulty equipment to supervisors for repair.

Housekeeping Cleaner

WGC
London, England
02.2023 - 09.2023
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
  • Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.

Warehouse Operative

Amazon
Warrington, England
01.2022 - 11.2022
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Completed work following safety rules for best working practices.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Received shipments and confirmed receipt of correct warehouse merchandise.
  • Weighed merchandise and selected appropriate containers to use for packaging.
  • Contacted suppliers to resolve shipment and delivery issues.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Cleaned and tidied work areas to meet inspection requirements.

Education

Diploma of Higher Education - IT

Kiril i Metodii
Bulgaria
09/2006 - 05/2019

Languages

English
Advanced (C1)

Timeline

Housekeeping Cleaner

WGC
02.2023 - 09.2023

Bar Staff Member

KATZENJAMMERS
01.2023 - 10.2023

Warehouse Operative

Amazon
01.2022 - 11.2022

Diploma of Higher Education - IT

Kiril i Metodii
09/2006 - 05/2019

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Milena Trifonova