Milena Trifonova
London,England
Overview
2
2
years of professional experience
Work history
Bar Staff Member
KATZENJAMMERS
London, England
01.2023 - 10.2023
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Adjusted lighting and music, creating entertaining atmosphere.
- Shuffled drink bottles and glasses to create attractive displays.
- Peeled and sliced fruits for garnishing drinks.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Trained and supervised junior staff to maintain service standards.
- Cleared counters and disposed of waste and broken glass.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Secured high-value products in locked cabinets, minimising damage and theft.
- Planned and informed customers of new menu items for purchase.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Refused drinks service to guests without appropriate proof of age.
- Checked and reported faulty equipment to supervisors for repair.
Housekeeping Cleaner
WGC
London, England
02.2023 - 09.2023
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
- Delivered faultless cleanliness standards and exceptional guest care.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
Warehouse Operative
Amazon
Warrington, England
01.2022 - 11.2022
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Received shipments and confirmed receipt of correct warehouse merchandise.
- Weighed merchandise and selected appropriate containers to use for packaging.
- Contacted suppliers to resolve shipment and delivery issues.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Cleaned and tidied work areas to meet inspection requirements.
Education
Diploma of Higher Education - IT
Kiril i Metodii
Bulgaria 09/2006 - 05/2019
Languages
English
Advanced (C1)
Timeline
Housekeeping Cleaner
WGC
02.2023 - 09.2023
Bar Staff Member
KATZENJAMMERS
01.2023 - 10.2023
Warehouse Operative
Amazon
01.2022 - 11.2022
Diploma of Higher Education - IT
Kiril i Metodii
09/2006 - 05/2019