Mile Miloshev
London
Summary
Dedicated hospitality professional with expertise in mixology techniques and barista skills, complemented by a strong foundation in professional etiquette and customer service. Proficient in POS systems and adept at implementing bar health and hygiene protocols to ensure a safe and welcoming environment. Skilled in up-selling techniques, consistently enhancing customer satisfaction and driving revenue growth. Committed to advancing within the hospitality industry while maintaining high standards of service excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Cocktail bartender, Barista.
Sea Containers
City of London
08.2023 - Current
- Trained new staff members on café operations, fostering teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Cocktail bartender
45 Park Lane
City of London
09.2022 - 08.2023
- Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Cocktail bartender
Maison Du Mezze
City of London
09.2019 - 09.2022
- Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Demonstrated knowledge of spirits, wines and beers to guide customer choices.
- Created an engaging ambience by playing popular music according to customer preferences.
Master barista
Costa Coffee
Swindon, City of London
06.2015 - 08.2019
- Ensured smooth operations during peak hours by coordinating tasks effectively amongst team members.
- Prioritised cleanliness, ensuring a welcoming environment for customers.
- Maintained coffee machinery to ensure optimal functionality and longevity.
- Achieved consistent espresso quality with careful attention to grind size and extraction time.
Education
Certificate of Higher Education - Computer science
"Neophyte Rilski"Blagoevard/Republic of Bulgaria
Bulgaria 01.2006 - 01.2011
Skills
- Professional etiquette
- Mixology techniques
- Proficient in pos systems
- Bar health and hygiene protocols
- Hospitality customer service
- Barista techniques
- Up-selling techniques
Affiliations
- Fitness, Travelling.
Languages
Macedonian
Native
Bulgarian
Native
Serbian
Native
English
Advanced
Timeline
Cocktail bartender, Barista.
Sea Containers
08.2023 - Current
Cocktail bartender
45 Park Lane
09.2022 - 08.2023
Cocktail bartender
Maison Du Mezze
09.2019 - 09.2022
Master barista
Costa Coffee
06.2015 - 08.2019
Certificate of Higher Education - Computer science
"Neophyte Rilski"Blagoevard/Republic of Bulgaria
01.2006 - 01.2011
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