Leili Massieh

• Managing stock levels and preventing shortage.
• Working in customer service, interacting with customers in a friendly and welcoming manner, and responding to requests quickly in busy time periods.
• Managing payments and numeracy by working on both tills and card machines, as well as memorizing aspects of the drink menu such as drink combinations, sizes and ways to pour guest requests.
• Shutting down the bar and theatre, maintaining cleanliness by cleaning up post shift and ensuring a hygienic professional workplace for both customers and colleagues.
• Working collaboratively with the team of bartenders to make managing the bar more efficient, e.g. setting ourselves different posts and tasks around the bar to work cohesively to manage customer needs and requests, as well as listening to our manager and complying with feedback and set tasks.
• Recommending drinks to customers and working to increase sales with both customer service and efficiency.

Hobbledown is a childrens playpark based on a narrative of fairies and mythical creatures. The entertainment team play a variety of characters that build the narrative and create an immersive experience for the children in the park which include daily performances, activities and guest interactions.

• Playing the character of 'Trixie'.
• Health and Safety and GDPR trained.
• Scheduling and managing time slots in order to make sure our guest experiences are running smoothly and in coordination with other departments and colleagues.
• Learning scripts and lines under extreme short notice, memorizing information and performing it to large audiences of guests.
• Running popular activities independently and on time, setting them up and oftentimes handling high tech valuable equipment, managing and commanding a space of up to 50 children and parents, and being responsible for their experience, participation and health and safety.
• Cleaned work areas and equipment to maintain hygiene and guest safety.
• Performed confidently in front of guests and adapted to unexpected situations while maintaining my professional persona.
• Interacted with children with enthusiasm, making their experience memorable and ensuring a one of a kind customer experience, and adapted activities to both customer feedback and differing levels of ability and willingness to participate.
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• DBS checked.
• Choreographed and created, adapted work and taught a variety of dance styles to children of different ages and abilities from age 4 to 16.
• Worked on 6 live performances backstage, responsible for the children's wellbeing and performance scheduling, as well as admin work and creatively directing the work on stage.
• Facilitated growth and improvement by challenging their abilities and varying the styles and skills being taught, creating a wider skillset in the class and higher levels of ability.
• Budgeted for costumes, props and oftentimes planned events, handling money and ensuring it was being spent efficiently and within our allotted amount.
• Listened to student feedback and acknowledged suggestions, then adjusted my teaching or our work accordingly to ensure I was working in a way that was effective for my students.
• Worked alongside the teacher, and worked collaboratively both in class and outside the room, to ensure organization and efficient planning for lessons, creating a more orderly working environment.

• Worked in a wide variety of job roles and adapted quickly, including behind a till, working professional cameras and a cinema room, selling food samples and products, regulating behavior around live animals, organizing and directing guests, and creating an all around immersive experience.
• Handled customer feedback and complaints in a professional manner, while maintaining a fictional persona in order to create a valuable experience for the guests.
• Applied critical thinking in busy time periods and high stress situations, having to utilize problem solving skills to manage unexpected challenges that would arise in a busy and fast-paced environment while maintaining customer satisfaction.
• Offered friendly customer service, displaying energy and enthusiasm.
• Worked flexible hours over a holiday time period.