Claudia Leonard
Maidstone,Kent
Summary
Dedicated professional with a strong work drive and exceptional multitasking abilities in high-paced environments. Demonstrates excellent customer service skills and professional etiquette, with a proven ability to learn and memorise new skills quickly. Committed to delivering outstanding results and continuously enhancing expertise in dynamic settings.
Overview
2
2
years of professional experience
Work history
Cafe Barista/Cook
Farmer's Farm Shop
Wateringbury, Kent
02.2024 - Current
- Trained new staff members, improving overall efficiency of cafe operations.
- Prepared fresh food items for sale, and cooking them to order.
- Implemented health and safety regulations throughout daily operations.
- Responded and resolved promptly to customer complaints or issues.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Assisted with inventory management and reducing waste.
- Managed opening and closing procedures efficiently.
- Handled cash transactions accurately and processed card payments swiftly whilst ensuring speedy service during peak hours.
- Worked flexible hours, including weekends and bank holidays.
Waitress
Bowleys at the Plough
Trottiscliffe, Kent
04.2025 - 11.2025
- Executed food and drink orders accurately and collaborated with kitchen staff to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities.
- Enhanced guest satisfaction through attentive and prompt service.
- Utilised professional communication skills to resolve customer complaints.
- Accommodated special event needs, provided customised services for parties.
- Showcased extensive knowledge of menu items.
- Maintained excellent level of service in busy and demanding restaurant environment.
Waitress
The Moody Mare
Maidstone, Kent
08.2025 - Current
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Utilised professional communication skills to resolve customer complaints.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Advanced team efficiency by assisting in training new waitstaff members.
Education
T-Level - Business and Finance
North Kent College
Tonbridge, Kent 09.2024 -
GCSEs - English language, English Literature, Combined Science, Mathematics, Hospitality and Catering, Fine Art, History, Spanish
Mascalls Academy
Paddock Wood, Kent 09.2022 - 06.2024
Skills
- Strong work drive and dedication
- Multitasking in high-pace environment
- Professional etiquette
- Excellent customer service abilities
- Learn and memorise new skills quickly
Personal Summary
I was born in Kent, England and at the age of four I moved to Pennsylvania, USA with my family and lived there for eight years. We moved back to the UK in 2020 during lockdown which was an extremely difficult change and challenge for me, especially leaving my friends behind but taught me many new skills which I feel have helped me be the person that I am today. I am a very confident, driven individual and always look to learn new skills and complete them at higher standards to push myself, which shows in my friendly personality.
References
References available upon request.
Timeline
Waitress
The Moody Mare
08.2025 - Current
Waitress
Bowleys at the Plough
04.2025 - 11.2025
T-Level - Business and Finance
North Kent College
09.2024 -
Cafe Barista/Cook
Farmer's Farm Shop
02.2024 - Current
GCSEs - English language, English Literature, Combined Science, Mathematics, Hospitality and Catering, Fine Art, History, Spanish
Mascalls Academy
09.2022 - 06.2024