Milan Peterke
Bishop's Stortford,Hertfordshire
Summary
Highly skilled professional with expertise in customer service and payment handling, demonstrating exceptional interpersonal communication and active listening abilities. Bilingual and self-motivated, consistently upholding punctuality, reliability, and a professional attitude to deliver outstanding service. Adept at fostering positive client relationships while maintaining accuracy and efficiency in all tasks, with a commitment to continuous growth and excellence.
Overview
23
23
years of professional experience
Work history
Hackney carriage driver
Self-employed
2015.03 - 2022.10
- Assisted passengers with luggage handling for smooth travel experiences.
- Enhanced customer relations with friendly conversation and local knowledge sharing.
- Managed long working hours effectively, delivered unwavering quality service.
- Navigated efficiently around city using GPS and traditional mapping techniques.
- Managed fare calculations accurately, ensuring customer satisfaction.
- Developed strong rapport with regular customers through consistent excellent service.
- Upheld public safety standards for secure transport of passengers.
- Demonstrated punctuality at all times, respected passenger schedules.
- Improved passenger experience by maintaining a clean and comfortable vehicle.
- Followed specified routes to ensure timely drop-offs and pick-ups.
- Handled cash transactions with accuracy, upheld financial integrity.
- Provided excellent service by adhering to all traffic laws.
Site manager
BOC Gasses
London
2008.03 - 2015.03
- Managed a team of contractors, resulting in timely project completion.
- Upheld regulatory compliance at all times during project life cycle.
- Maintained site cleanliness, contributing to improved work environment.
- Delegated tasks to appropriate personnel for increased productivity levels.
- Addressed issues promptly, maintaining uninterrupted work schedules.
- Delivered projects within deadline by closely monitoring progress.
- Oversaw daily operations on-site, promoting effective workflow management.
- Conducted regular site inspections to comply with safety guidelines.
- Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
- Assessed areas and performed quality control to minimise risks.
- Supervised work of contractors and subcontractors to achieve targets against deadlines.
LGV driver
NISA, DHL Logistics
Harlow, Essex
2006.03 - 2008.03
- Operated heavy machinery during loading and unloading processes, minimising damage risks to goods transported.
- Achieved punctual delivery with good time management skills.
- Completed accurate paperwork, enhancing logistic operations efficiency.
- Demonstrated understanding of LGV mechanical systems to identify potential issues early on.
- Ensured timely deliveries by adhering to schedules and route planning.
- Followed all company policies and procedures to maintain employment standards.
- Transported goods safely to designated locations following prescribed routes.
- Adhered to UK and EU legislation in relation to driving hours, food safety and chill chain standards.
- Handballed pallets to quickly load and unload deliveries as required.
HGV class 2 driver
Brakes Brothers
Bishops Stortford
2004.10 - 2006.03
- Showcased skill in handling heavy and dangerous goods.
- Followed strict route schedules for timely deliveries.
- Kept accurate records of hours worked and miles driven.
- Maintained cleanliness of vehicle, promoting a professional image.
- Communicated effectively with dispatch team to update on delivery status.
- Adhered to all traffic laws whilst ensuring a safe driving record.
- Demonstrated ability to manoeuvre vehicle in tight spaces.
- Safely transported goods by adhering to driving regulations.
- Conducted daily vehicle checks to ensure roadworthiness.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
Store Manager
Aldi
Bratislava, Slovakia
1999.05 - 2004.06
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Assisted customers in locating products around the shop floor promptly.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Skills
- Bilingual or multilingual
- Punctuality and reliability
- Professional attitude
- Payment handling
- Customer Service
- Self motivated
- Interpersonal communication
- Communication
- Active listening
Affiliations
Reading, Spending time with family
Timeline
Hackney carriage driver
Self-employed
2015.03 - 2022.10
Site manager
BOC Gasses
2008.03 - 2015.03
LGV driver
NISA, DHL Logistics
2006.03 - 2008.03
HGV class 2 driver
Brakes Brothers
2004.10 - 2006.03
Store Manager
Aldi
1999.05 - 2004.06