Tayyab Maqsood
Glasgow,Glasgow City
Summary
A highly skilled professional with extensive experience in e-commerce and a strong commitment to customer service. Demonstrates mature judgement, exceptional communication skills, and proven problem-solving abilities. Bilingual capabilities enhance team building and social media marketing efforts, while IT troubleshooting expertise ensures seamless operations. Career goals include leveraging multilingual skills and technical proficiency to drive business growth and customer satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Private hire taxi driver
Uber
Glasgow
05.2024 - Current
Manager
Subway
Glasgow, Glasgow City
05.2022 - 05.2024
- Liaised with suppliers to ensure timely deliveries.
- Streamlined communication channels, enhanced internal information flow.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Implemented cost reduction measures, reduced overhead expenses.
- Enforced safety regulations to reduce workplace accidents.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained inventory control, reduced stock shortages.
Manager
Pizza Max
Glasgow, Glasgow City
03.2021 - 05.2022
Sandwich Artist
Subway
Glasgow, Glasgow City
12.2020 - 03.2021
- Demonstrated product knowledge when advising customers on sandwich choices.
- Kept track of inventory to avoid shortages during peak hours.
- Collaborated with other staff members efficiently to improve overall team performance.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
Education
Bachelor of Arts - Mass Communication Journalism
Superior University Lahore
Lahore, Pakistan 03.2013 - 05.2018
Skills
- Mature judgement
- Bilingual or multilingual
- E-Commerce experience
- High commitment to customer service
- Communication skills
- Problem-solving
- Team building
- Social media marketing
- IT troubleshooting
Affiliations
- Badminton
- Hiking & Trekking
- Cooking
Certification
Cisco Certified Network Associate (CCNA)
CCTV Installation & Integration
SQA 5 (Introduction To Role of Taxi Driver , Customer handling and Safety)
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Timeline
Private hire taxi driver
Uber
05.2024 - Current
Manager
Subway
05.2022 - 05.2024
Manager
Pizza Max
03.2021 - 05.2022
Sandwich Artist
Subway
12.2020 - 03.2021
Bachelor of Arts - Mass Communication Journalism
Superior University Lahore
03.2013 - 05.2018