Yokithan Murugiah
Lowestoft ,Suffolk
Summary
I born 04.04.1978 Trincomalee in Sri Lanka,I been United Kingdom in August 2000,I’m a British passport holder,I have a British citizenship,I’m eligible to work in United Kingdom,
if you need more information about m please you can contact me on my mobile or via email,
Thank you,
M.Yokithan
Overview
25
25
years of professional experience
Work history
Hackney carriage driver
Self employed
Lowestoft, Suffolk
2017.06 - Current
- Demonstrated punctuality at all times, respected passenger schedules.
- Kept up-to-date on road changes and construction for efficient routing.
- Assisted passengers with luggage handling for smooth travel experiences.
- Dealt with difficult situations calmly, maintained professional demeanour.
- Offered assistance to elderly or disabled passengers, promoted inclusivity.
- Provided excellent service by adhering to all traffic laws.
- Navigated efficiently around city using GPS and traditional mapping techniques.
- Attended mandatory training sessions to improve driving skills.
- Enhanced customer relations with friendly conversation and local knowledge sharing.
- Followed specified routes to ensure timely drop-offs and pick-ups.
- Improved passenger experience by maintaining a clean and comfortable vehicle.
- Maintained proper vehicle maintenance logs, ensured optimal performance.
- Ensured safe transportation of school children during peak hours.
- Managed fare calculations accurately, ensuring customer satisfaction.
- Used effective communication skills to understand passenger needs clearly.
- Developed strong rapport with regular customers through consistent excellent service.
- Handled cash transactions with accuracy, upheld financial integrity.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Displayed exceptional navigation ability in high-traffic areas.
- Upheld public safety standards for secure transport of passengers.
- Managed long working hours effectively, delivered unwavering quality service.
- Applied personal road knowledge and GPS application to set shortest routes.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Selected most appropriate route, accounting for weather and road closures.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Operated taxi service to take passengers around [Location].
- Assessed passenger fees, collected monies and secured cash against theft.
- Used equipment to help load and unload passengers with physical disabilities.
- Drove van for timely delivery of parcels and mail following government standards.
- Completed required paperwork certifying [Type] deliveries.
- Assisted passengers with managing and securing personal belongings.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Regularly updated control centre on location and availability .
- Accepted and organised work requests using company app.
- Communicated clearly with dispatch centre about route changes and customer issues.
Manager
Supermarket
Lowestoft, Suffolk
2008.12 - 2018.06
- Optimised resource allocation for increased profits.
- Coordinated cross-departmental collaboration for improved workflow.
- Liaised with suppliers to ensure timely deliveries.
- Analysed market trends to inform strategic decision-making processes.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Delivered high-quality products to increase customer satisfaction.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organised financial and operational data to help with yearly budgeting and planning.
- Designed and implemented training to further develop staff based on business goals.
Customer service representative
Airport
Heathrow, Hillingdon
2007.03 - 2008.12
- Enhanced communication channels through regular updates on company policies and promotions.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Processed orders promptly ensuring a positive shopping experience for customers.i
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Employed active listening and product expertise to successfully resolve inbound queries.
Sales and customer service representative
Service stations
Croydon, London
2001.01 - 2007.03
- Co-operated closely with logistics department to ensure timely deliveries.
- Coordinated delivery schedules for optimum order fulfilment.
- Streamlined inventory management process to reduce product wastage.
- Identified potential sales leads using market research strategies.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Managed daily sales operations to achieve business objectives.
- Maintained high standards of professionalism whilst interacting with customers.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Provided detailed product information for informed buying decisions.
- Implemented effective sales techniques to maximise profits.
- Established strong relationships with customers, enhancing brand loyalty.
- Collaborated with the team to meet monthly sales targets.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Resolved or escalated customer issues for high levels of satisfaction.
Education
GCSEs O/l & A/l - O/l 8 subjects & A/l 4 subjects
School & college
Trincomalee/srilanka 03/1993 - 08/1996
Skills
i can do any kind of jobs, if i have a experience I will carry on with that and more lear about that and also if I’m new on this career I will take more consideration of that career and get more knowledge and experience about that and improve my skills and self
Timeline
Hackney carriage driver
Self employed
2017.06 - Current
Manager
Supermarket
2008.12 - 2018.06
Customer service representative
Airport
2007.03 - 2008.12
Sales and customer service representative
Service stations
2001.01 - 2007.03
GCSEs O/l & A/l - O/l 8 subjects & A/l 4 subjects
School & college
03/1993 - 08/1996