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Associate principal engineer

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I'm a highly motivated, customer focused, and detail orientated person. My passion is leaving a positive impact on the guests and employers I come across. I have a high energy personality, and enjoy a fast paced, challenging environment. I've learned the art of creatively turning moments into memories, for diverse patrons.

I'm always learning new strategies, improving my people skills, and seeing the light in every situation.

 I am a dedicated individual with a strong commitment to ethical standards and customer service excellence. I demonstrate leadership competence through effective employee training, performance evaluation, and team motivation. I am skilled in financial reporting, cost-reduction strategies, and health and safety compliance, ensuring optimal operational efficiency. I am also proficient in communication skills and public speaking, with expertise in Microsoft Office Suite. I am reliable to take on challenging new roles using my adaptive interpersonal skills, collaboration and problem-solving skills and I am driven to deliver high-quality services and consistent results. 

As a proficient Digital Marketing professional, I am eager to expound on my potential role positions within the marketing industry. With the relatively brief yet dynamically fast-paced landscape of my professional journey, I consistently ascended to higher roles by substantiating my proficiency and unwavering work ethic.

Over the past three years, my career trajectory within the hospitality sector has been marked by a rapid ascent, progressing from a bartender to a bar supervisor, and eventually assuming the responsibilities of a duty manager and store supervisor. Within a remarkably short span of 4 to 6 months in each role, I consistently demonstrated my dedication and adeptness in swiftly acquiring new skills.

 Five years of experience in the hospitality industry, including four years in a supervisory role. Proven track record of leading teams and enhancing customer satisfaction. Previous experience as a dominos supervisor to then moving to Starbucks as a barista, providing foundational skills in service excellence. Strong ability to manage operations and drive team performance. Accomplished professional with expertise in financial management, product knowledge, and front-of-house operations. Demonstrates proficiency in stock rotation procedures, payment processing, and hospitality services. Skilled in multi-line telephone systems and workforce training, with a focus on continuous improvement and health and safety compliance. Adept at quality assurance, daily workflows, cash handling, and strong verbal and written communication. Experienced in staff education and training, kitchen maintenance, food arrangement, ingredient inspection, food portioning, cleaning and organisation. Committed to enhancing operational efficiency through effective payroll management.  Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in an assistant manager role. 

Mikey Bertagna

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Starbucks supervisor

Rides and attractions host

Ride operator

Education

Level 2 - Travel and touism

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Rides and attractions host

Starbucks supervisor

Ride operator

Level 2 - Travel and touism

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