Keeley Procter

I currently work for Starbucks within the Eurogarage's franchise for five years. I started as a barista in 2019 and was promoted to a supervisor in 2021. I have developed a significant Level of customer service skills, due to having the responsibility of serving and engaging with new customers on a day to day basis. within this job role I also have the responsibility of opening and closing the store, completing banking, handling the cash and general administrative work.

Throughout my role as a catering assistant at the Balti House, I had the responsibility of serving customers In the restaurant. it was also my duty to ensure the ingredients remained fresh by storing them according to the food hygiene standards. I also maintained the cleanliness of the kitchen area to ensure health and safety regulations were met. I supported the assistant head chef in meal planning and the menu development to cater to various tastes and specific dietary needs. I enhanced my customer service experience by promptly addressing any queries and complaints ensuring guest satisfaction. I handled cash transactions with customers, maintaining integrity and accuracy at all times.

My first job was a Saturday assistant at a hair salon in Accrington. This job role consisted of: restocking the salon supplies regularly, to ensure the workspace was well- equipped. I performed shampooing and conditioning services and blow dry's when the salon was extremely busy. I engaged with clients politely whilst they were waiting for their appointments. I also had the responsibility of handing cash transactions accurately and delivered excellent customer service continuously, resulting in repeat business.