Mike Harman
Folkestone,Kent
Summary
Experienced professional with expertise in promotions coordination, visual merchandising insight, and store layout planning. Proficient in retail software usage, contributing to efficient and effective retail operations. Committed to leveraging skills to enhance store performance and customer experience.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Store manager
Bargain Warehouse
Folkestone, Kent
04.2021 - Current
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coached underperforming employees improving their job performance significantly.
Recycling operative
Veolia Environmental Services
Folkestone, Kent
06.2005 - 04.2021
- Maintained clean work environment to enhance productivity and safety.
- Loaded sorted materials onto conveyors for further processing or shipping preventing delays in production line.
- Followed company policies diligently, supporting overall mission towards sustainable living.
- Recorded information about incoming materials facilitating accurate tracking.
- Executed daily operations, contributing to a cleaner and greener environment.
- Adhered strictly to health and safety regulations ensuring accident-free work environment.
- Handled customer queries effectively enhancing satisfaction levels.
- Cleared waste and debris from working areas to reduce risk.
- Wore correct PPE to maintain health, hygiene and safety standards.
Customer services advisor
Argos
Folkestone, Kent
11.1997 - 06.2005
- Encouraged add-on sales during check-out process, maximising revenue potential.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Provided information for product inquiries, leading to increased sales.
- Promoted new products to customers, driving brand awareness.
- Performed cashier duties, including balancing and end-of-day banking.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
NVQ Level 1, 2 & 3 Retail & Customer Service - Retail
Key Training Services
Folkestone, Kent 09.1997 - 09.1999
GCSEs -
The Channel School
Folkestone, Kent 09.1992 - 06.1997
Skills
- Promotions coordination
- Visual merchandising insight
- Store layout planning
- Retail software usage
Affiliations
- Socialising, Spending time with my family, Football & Walking
Accomplishments
NVQ 1, 2 & 3 Retail & Customer Service
Full driving licence
Counterbalance Forklift licence
Timeline
Store manager
Bargain Warehouse
04.2021 - Current
Recycling operative
Veolia Environmental Services
06.2005 - 04.2021
Customer services advisor
Argos
11.1997 - 06.2005
NVQ Level 1, 2 & 3 Retail & Customer Service - Retail
Key Training Services
09.1997 - 09.1999
GCSEs -
The Channel School
09.1992 - 06.1997
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