mike gibson

Contacting Mortgage customers of various UK lending institutions to clarify and rectify delinquency situations. Work is performed in the field ie customer's residence.

• Managed stakeholder relationships and expectations to promote positive experiences.
• Updated reports with completed tasks for improved progress monitoring.
• Accurately recorded communications for traceability purposes.
• Used interpersonal skills to deliver excellent internal and external customer service.

• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Investigated and evaluated customers for credit worthiness and potential risk factors.
• Oversaw work activities of approximately 22 staff.
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