Summary
Overview
Work history
Education
Skills
Referees
Timeline
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Kathryn SKELHORN

Chippenham,Wiltshire

Summary

Accomplished professional with extensive regulatory knowledge and a proven ability to manage and motivate teams, fostering a customer-focused, high-performance culture. Demonstrates expert knowledge of policies, systems, work practices, and legislation, coupled with the ability to analyse statistical data to inform decision-making. Skilled in defining and developing systems, procedures, and practices while maintaining structured and regulated processes. Adept at building relationships with colleagues, partners, and stakeholders through exceptional communication skills and emotional resilience. Highly organised with excellent time management abilities to prioritise workloads effectively under pressure. Confident public speaker with strong IT proficiency and a commitment to achieving high standards in all areas of work.

Overview

38
38
years of professional experience

Work history

Registration Officer

Wiltshire Council
Chippenham, Wiltshire
03.2012 - Current
  • Extensive knowledge in all aspects of registration.
  • Previously 'acted up' in the role of Area Manager to provide continuity of service. Whilst working as part of the management team, contributed to the development, quality and efficiency of cost effective service delivery to residents and develop non-statutory service offerings to increase revenue.
  • Excellent project management skills having been the main lead in the design and development of the new ceremonies brochure and ongoing development of non-statutory services to increase income generation.
  • Committed to enhancing operational efficiency and delivering positive outcomes.
  • Support and mentor newly appointed staff in registration procedures and services.
  • Previously held the role of Registration Licensing Officer building strong productive relationships with existing and new approved venues.
  • Compile annual stock return and stock order to GRO.
  • Maintains awareness of up-to-date legislation and relevant legal processes to perform best practices.
  • Navigate highly charged emotional situations with tact and diplomacy.
  • Robust diary management ensuring that the full range of statutory services are undertaken to meet key performance targets.
  • Undertaken duties of DSR/DR for statutory and discretionary ceremonies in approved civil venues, registration offices, religious buildings or other places in exceptional circumstances.
  • Build effective relationships with internal and external partners/stakeholders.

Mortgage Consultant

Bath Investment and Building Society
Bath, Bath and North East Somerset
03.1993 - 07.1999
  • Conducted client interviews and assessed financial strength and credit-worthiness, evaluating individual criteria to determine most appropriate product.
  • Processed and underwrote loans, verifying consistent regulatory compliance with financial laws.
  • Built outstanding relationships with clients, partners and stakeholders going above and beyond to promote client loyalty and retention.
  • REASON FOR LEAVING: Career break to bring up my children.

Personal Financial Advisor

Abbey National (now Santander)
Pontypridd, Rhondda Cynon Taf
05.1992 - 03.1993
  • Assessed risk factors carefully to ensure responsible lending practices.
  • Conducted client interviews to optimise client financial goals by developing personalised loan strategies.
  • Promoted financial products and services, attracting new business opportunities.
  • REASON FOR LEAVING: Moved to Wiltshire prior to my marriage.


Business Technician

Norwich Union (now Aviva)
Cardiff, Cardiff
09.1987 - 05.1992


  • Advised customers on financial products to suit personalised needs.
  • Built positive customer relationships with financial advisers for optimised branch and brand loyalty.
  • Provided technical support on complex tax and trust enquiries to both internal field staff and financial advisers.
  • REASON FOR LEAVING: Company restructure - Business Technician role became redundant.

Education

O Levels & A Levels -

Mountain Ash Comprehensive School
Mountain Ash
09/1980 - 06/1987

Skills

  • Extensive Regulatory knowledge
  • Emotionally resilient to deal with people at all levels confidently, sensitively and diplomatically even under pressure
  • Great communicator both verbally and in writing
  • Experience of managing and motivating a team fostering a customer focused, high performance culture
  • Expert knowledge of relevant policy, systems, work practices, professional guidelines, legislation and a good understanding of emerging developments
  • Excellent time management and organisational skills to manage workload and prioritise set deadlines
  • Ability to analyse statistical and numerical data to draw conclusions and inform decision making
  • Research and resolve problems, providing advice and guidance to the team on processes and procedures
  • Provide advice to resolve queries from internal/external customers
  • Defining and developing systems, policies, procedures and practices
  • Driven to achieve high standards and maintain structured and regulated processes
  • Excellent IT skills
  • Experience of managing petty cash in compliance with procedures
  • Accomplished team player and people orientated with the ability to build relationships and engage successfully with colleagues, partners and stakeholders

Referees


  • Sarah Bradley, Superintendent Registrar and Deputy Head of Service, Wiltshire Council
  • Email: Sarah.bradley@wiltshire.gov.uk
  • Tel: 01225 718028



  • Peter Russell, Personal friend for over 30 years and former work colleague.
  • 9B Letham Main Holdings, Haddington, EH41 4NW
  • Email: Peter.russell@homecall.co.uk
  • Tel: 07852 244911


Timeline

Registration Officer

Wiltshire Council
03.2012 - Current

Mortgage Consultant

Bath Investment and Building Society
03.1993 - 07.1999

Personal Financial Advisor

Abbey National (now Santander)
05.1992 - 03.1993

Business Technician

Norwich Union (now Aviva)
09.1987 - 05.1992

O Levels & A Levels -

Mountain Ash Comprehensive School
09/1980 - 06/1987

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Kathryn SKELHORN