Mike Button

• Remotely led a team of 10 hybrid workers to accurately invoice £9M pcm and deal with queries after.
• Recruitment and staff training, resulting in better customer service.
• Led performance reviews, identified areas for improvement, team constantly achieved 90% plus in quality and productivity.
• Streamlined workflow for a more efficient process.

• Direct contact with clients in need of financial and benefit advice.
• Excellent knowledge of benefits, and social care policies, procedures and assessments.
• Excellent customer service skills in resolving challenging situations.
• In depth investigation skills into personal finances.

• Managed personal finances of approx 100 people unable to do it themselves.
• Made applications for legal authority to act, Deputyship or Appointeeship
• Maximised clients income by claiming correct benefits.
• Handled sensitive information with discretion and professionalism.

Safe transportation of People with Learning Difficulties to and from a day centre.

Assisting with care and activities at the centre.

• Handled cash register efficiently, ensuring accurate transactions.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Collaborated effectively with team members during busy periods.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.

• Maintained detailed logs of all patrol activities for record keeping purposes.
• Reported any suspicious behaviour promptly to the management team.
• Collaborated with law enforcement agencies to report unusual incidents.
• Recorded all security breaches for future reference and analysis.

Part time studying theology and ministry degree.

Part time pastoral care and leadership of congregation.

Officiating at civil ceremonies.

• Face to face job brokerage for unemployed people
• Data entry on computer systems

• Recruitment and training of staff.
• Kitchen management

• Maintained cleanliness standards, promoting an inviting dining atmosphere.
• Ensured compliance to health and safety regulations, safeguarding staff and customers.
• Carried out performance appraisals for restaurant staff, fostering personal development and growth.
• Tracked inventory levels regularly to prevent shortages or excesses.

• Face to face collection of premiums due.
• Debt collection
• Bookkeeping

• Face to face collection of premiums due.
• Debt collection
• Bookkeeping