Summary

Overview

Work history

Education

Skills

Websites

Languages

References

Timeline

SREELAKSHMI JEENA RAVEENDRAN

Liverpool,United Kingdom

Summary

Accomplished professional with expertise in business strategy and operations, project management, and financial planning. Demonstrates strong skills in customer relationship management, team leadership, and sales optimisation. Proficient in data analytics using Tableau and Power BI, with advanced Excel capabilities. Experienced in risk management, change management, and compliance. Adept at utilising Microsoft Office Suite and Google Workspace tools to drive process improvement and transformation. Career goals include leveraging analytical skills to enhance organisational efficiency and growth.

Overview

years of professional experience

Work history

Team Leader / Team Colleague

Tesco Superstore

Liverpool, UK

2024.12 - 2026.02

Assist in managing daily store operations while adhering to corporate policies, health and safety regulations, and customer service standards.
Support and motivate team of over 15 colleagues in reaching sales targets and operational KPIs.
Aid in conducting data-driven analysis of sales and stock reports to minimise waste and enhance profitability.
Help develop and implement inventory management strategies to ensure product availability and enhance customer satisfaction.
Collaborate with senior management on business process improvements to contribute to cost savings and operational efficiency.
Resolve escalated customer issues to maintain high customer satisfaction rating.

Customer Team Member / Barista

SSP Starbucks

Liverpool, UK

2024.06 - 2024.12

Delivered exceptional customer service in high-traffic airport environment, enhancing brand loyalty.
Prepared and served beverages to Starbucks' global quality standards, ensuring consistency.
Ensured compliance with health, safety, and food hygiene regulations.
Supported team collaboration to achieve efficiency in operations and minimize service delays.
Secured store premises at closing time to prevent theft or damage.
Operated cash registers accurately, ensuring correct change was given.
Managed stock levels for optimum product availability.
Delivered excellent customer service to ensure repeat business.
Handled multiple customer transactions concurrently, enhancing workflow efficiency.
Worked efficiently on tills to minimise waiting times for customers.

Customer Team Member

Co-operative Food Store

Hatfield, UK

2022.11 - 2024.02

Handled POS transactions, customer inquiries, and complaint resolution, improving customer retention.
Supported stock management and merchandising, leading to 15% improvement in on-shelf availability.
Actively contributed to local community engagement initiatives, strengthening customer loyalty.
Trained and onboarded 5+ new team members, ensuring smooth integration into business processes.
Maintained compliance with retail health & safety standards through regular audits and monitoring.
Secured store premises at closing time to prevent theft or damage.
Offered guidance on product selection, improving customer satisfaction.
Participated in regular staff meetings for effective communication.
Promoted special offers and discounts to increase sales.
Maintained high standards of hygiene whilst preparing fresh food items.

Education

Master of Business Administration (MBA) - Strategic Management, Financial Analysis, Project Management, Operations Strategy, Business Analytics

Roehampton University

London

2022.09 - 1 2024