Mikaela MacIntyre
Glasgow
Summary
Highly skilled and experienced Venue Manager, with a strong background in leading large teams, delivering a wide range of events and managing capital projects. Proven ability to enhance operational efficiency, strong organisational skills and an exceptional eye for detail. Excellent knowledge of Licensing, Building Management Systems, H&S and Counter Terrorism.
Would relish the opportunity to use and further develop my communication, leadership, and problem-solving skills in the Head of Facilities and Operations role during both the Capital and Operational phase.
Overview
20
20
years of professional experience
Work history
Venue manager
The Glasgow Royal Concert Hall, Glasgow Life
Glasgow
2013.04 - Current
- Lead a team of over 100 staff to ensure event execution and operational excellence
- Assisted in numerous capital projects, from planning to delivery stage at The Glasgow Royal Concert Hall (2019 - 2026) and The City Halls and Old Fruitmarket (2013 - 2019) enhancing venue functionality and visitor experience
- Established and implemented Counter Terrorism plans, accessibility improvements and energy efficient initiatives to ensure a safe and welcoming venue for all
Venue Development Officer
East Renfrewshire Council
Glasgow
2011.09 - 2013.03
- Managed operational budgets to increase revenue and support financial stability for ongoing projects, including introducing a new Box Office system driving sales and enhancing the customer journey.
- Attended networking events to enhance organisational visibility and strengthen industry connections.
- Supported negotiations for staffing restructures with Trade Union Representatives to improve venue operations and manage budgets.
Bookings and Front of House Manager
Dance Base
Edinburgh
2006.07 - 2011.10
- Facilitated efficient operations through effective staff training and task delegation.
- Managed team schedules and standards to ensure high levels of customer service.
- Addressed customer complaints promptly to foster satisfaction, encourage repeat business and deliver excellent customer care.
Education
Bachelor of Arts - Choreography and Dance with Performing Arts
University of Winchester
/2003 - /2006
A-Levels - Psychology; Choreography & Dance; Performing Arts
Worcester Sixth Form College
WorcesterGCSEs - (English - A, Maths - B)
Pershore High School
WorcestershireSkills
- Demonstrable resilience, excellent leadership skills & ability to remain calm under pressure
- Exceptional eye for detail, with a proactive, solutions-driven approach to challenges
- Committed to creating safe & welcoming venues for all
- Demonstrable project management, event delivery & team development skills, thriving in team settings, drawing on excellent interpersonal skills
- IOSH Qualification & Licence holder
Timeline
Venue manager
The Glasgow Royal Concert Hall, Glasgow Life
2013.04 - Current
Venue Development Officer
East Renfrewshire Council
2011.09 - 2013.03
Bookings and Front of House Manager
Dance Base
2006.07 - 2011.10
Bachelor of Arts - Choreography and Dance with Performing Arts
University of Winchester
/2003 - /2006
A-Levels - Psychology; Choreography & Dance; Performing Arts
Worcester Sixth Form College
GCSEs - (English - A, Maths - B)
Pershore High School