Sarah Boardman
Glossop,Derbyshire
Summary
Dynamic and results-driven professional with extensive expertise in venue marketing, hospitality industry knowledge, and alcohol licensing. Demonstrates proficiency in venue operations, facility maintenance, and food and beverage handling. Skilled in budgeting, customer focus, sales and marketing techniques, and bookkeeping. Adept at vendor management, event planning, staff supervision, communication, stock control, team leadership, organisation excellence, health and safety regulations compliance, social media promotion, initiative taking, communication proficiency, leadership qualities, and resilience under pressure. Committed to leveraging skills to drive business growth and enhance operational efficiency within the hospitality sector.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
Venue Manager
Distant Hills Brewing
Glossop, Derbyshire
06.2024 - Current
- Implemented health and safety regulations for improved compliance.
- Managed venue bookings for efficient utilisation of space.
- Collaborated closely with event planners, ensuring client requirements were met on time.
- Monitored inventory levels
- Staff Management
- Optimised work schedules to ensure adequate staffing during peak hours.
- Coordinated with staff, ensuring high service standards.
- Utilised budgeting skills to manage finances effectively, avoiding unnecessary expenditures.
- Developed marketing strategies to increase brand visibility and attract more customers.
Owner/Operator
Whistle Stop Play Cafe
Glossop, Derbyshire
02.2013 - 05.2023
- Handled employee recruitment and training, fostering a skilled workforce.
- Addressed customer complaints promptly, leading to improved customer satisfaction.
- Oversaw financial management, ensuring fiscal health of the business.
- Fostered a positive work environment through effective leadership.
- Managed daily operations to ensure smooth running of the business.
- Collaborated with accountants for accurate financial reporting.
- Increased customer satisfaction by providing exceptional service.
- Built strong relationships with clients, enhancing brand loyalty.
- Developed marketing plans to increase brand visibility.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Promoted company products and services on social media to increase brand awareness.
Education
GCSEs - General Education
Glossop Comprehensive School
Glossop 09.1995 - 06.2000
NVQ Level 2 - Hotel Management & Hospitality
Marple Ridge College
Marple 09.2000 - 07.2002
NVQ Level 2 - Childcare
Glossop Adult Centre
Glossop 09.2002 - 07.2006
Skills
- Venue marketing
- Knowledge of hospitality industry
- Alcohol licensing
- Venue operations knowledge
- Facility maintenance understanding
- Food and beverage handling
- Budgeting proficiency
- Customer focus
- Sales and marketing techniques
- Bookkeeping
- Vendor management
- Event planning
- Staff supervision
- Communication
- Stock control
- Team Leadership
- Excellent organisation
- Health and Safety regulations
- Social media promotion
- Initiative taking
- Communication proficiency
- Leadership qualities
- Resilience under pressure
References
References available upon request.
Timeline
Venue Manager
Distant Hills Brewing
06.2024 - Current
Owner/Operator
Whistle Stop Play Cafe
02.2013 - 05.2023
NVQ Level 2 - Childcare
Glossop Adult Centre
09.2002 - 07.2006
NVQ Level 2 - Hotel Management & Hospitality
Marple Ridge College
09.2000 - 07.2002
GCSEs - General Education
Glossop Comprehensive School
09.1995 - 06.2000