Lindsey Edginton
Swindon,Wiltshire
Summary
I have worked for Post Office Ltd (formally a part of Royal Mail) for the past 23 years. During this time, I have gained a vast amount of knowledge and experience within Shift Managing and Customer Service. I am a friendly and honest person who works hard to achieve quality results. I work well in a team as well as on my own. I am a highly motivated and flexible individual that enjoys a challenge. I am a responsible dependable person with lots of enthusiasm and excellent communication skills. I possess great organisational skills and can work to strict deadlines.
Work history
Shift Manager
Post Office Ltd
Swindon
07.2018 - Current
- Improve safety performance and investigate accidents, near misses and unsafe conditions with safety champions.
- Ensure compliance to Health and Safety legislation.
- Review safe systems of work.
- Regular stock checks.
- Regular team meetings and performance discussions with my team.
- Achieve KPI’s and achieve site and individual team targets.
- Execute the operational plan and achieve KPI’s, achieve pouch and picking accuracy.
- Plan for distributions.
- Day to day management of a team of up to 40 frontline supplies operatives at the National Stock Centre.
- Demonstrate role model behaviours and provide clear leadership, support and guidance to the team.
- Ensure customers orders are picked, packed, and dispatched on time and in a good condition.
- Support and develop the team, in conjunction with the Performance Manager, to be better in their roles and drive continuous improvement in performance.
- Manage a team resource budget on a daily and weekly basis.
- Coach acting managers in order to improve cover and to produce robust and effective succession plan.
- Manage within the IR framework principles and ensure all HR polices and standards are implemented across my area of control.
- Provide a high quality, cost effective service to the customer by using the most cost effective approach and prioritising workload.
- Ensure the team members are properly trained for the tasks that they are carrying out and adhere to best practice at all times.
- Manage overtime and callout personnel as required.
Customer Service Manager
Post Office Ltd
Swindon
07.2006 - 06.2018
- Manage the customer relationship with the whole of supply chain to seek information and provide responses to customer enquiries and complaints
- Analyse and act on customer complaints, sharing any relevant information or corrective actions with the management team
- Ensure that established processes and IT systems are in place to receive and manage orders form customers in a timely and efficient manner
- Undertake regular reviews and update the site contingency document
- Working with the performance and operations managers to develop and integrate customer support for new work opportunities
- Manage the relationship with NBSC
- Develop improvement opportunities by analysing customer feedback
- Provide line management of the team to include annual leave, attendance, training and performance management
- Act as a role model that provides clear leadership support
- Coach and inspire people through effective and timely communication, provide regular 1-2-1’s and team talk sessions.
Skills
- Microsoft Excel
- Word
- PowerPoint
- Warehouse Systems
- Excellent interpersonal
- Influencing and communication skills
- Able to listen
- Analyse and synthesize
- Able to take the lead and act as a team player
- Ability to work under pressure and meet deadlines
- Mental Health First aider
- Trained Trainer
- Self-starter
- Forward thinking and energetic
- A positive personality who deals constructively with setbacks
- Focused on achievement of own and team targets and objectives
- Demonstrates a very high level of commitment to the business
- An ability to coach and inspire people through effective and timely communication
- Regular feedback and local team sessions
- Experience of managing in a unionised environment
- Working collaboratively with the union
- Experience of operating in a secure/ high value environment
- Commercial awareness and understanding of budget limitations
- Track record of audit
- Resilience and patience in order to deal with conflicting situations and remain calm under pressure
- Proven leadership capability in motivating a team and achieving targets
- Counter Balance and Reach Forklift Truck licences
Education
Reach Truck forklift -
Enter your degree - Mental Health First Aider
Mental Health First Aider
NVQ Level 3 - Team Leader / Supervisor
01.2018 - 01.2019
NVQ Level 2 - Business And Admin
01.2012 - 01.2013
NVQ Level 1 -
09.1998 - 06.1999
Business and Administration
GCSEs -
09.1993 - 05.1998
7 GCSE's grade C
Counterbalance forklift -
References
References are available upon request.
Similar Profiles
Karen BraggKaren Bragg
Industrial Relations Rep/ Unite Post Office Ltd at Post Office LtdIndustrial Relations Rep/ Unite Post Office Ltd at Post Office Ltd
Alison BuckAlison Buck
Administration Officer at Post Office LtdAdministration Officer at Post Office Ltd
Nick BallNick Ball
Service / Relationship Manager at Post Office LtdService / Relationship Manager at Post Office Ltd
Glory AnimGlory Anim
Healthcare assistant at Elysium HealthcareHealthcare assistant at Elysium Healthcare
Birgit HeywoodBirgit Heywood
Care assistant at Angelcare / CaringhomeCare assistant at Angelcare / Caringhome