Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Midhun Mohan

Leicester,Leicestershire

Summary

Results-driven professional with a diverse skill set encompassing financial acumen and exceptional customer service expertise. Adept at accurate bookkeeping, financial reporting, and utilizing accounting software for efficient financial management. Demonstrates strong attention to detail, effective problem-solving abilities, and excellent time management skills to meet tight deadlines. Possesses a proven track record of delivering exceptional customer service, actively listening to client needs, and resolving issues in a prompt and satisfactory manner. A clear communicator with excellent interpersonal skills, fostering positive relationships with customers and collaborating seamlessly with cross-functional teams. Adaptable and flexible in dynamic work environments, capable of handling a high volume of customer interactions while maintaining precision in financial tasks. Empathetic and patient, consistently providing a positive and personalized experience for clients. A team player with the ability to contribute to cross-functional projects and initiatives, aiming for excellence in both financial and customer care roles in the UK job market.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Customer care assistant

MALAYALA MANORAMA
Kottayam, Kerala
11.2018 - 08.2023
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Answered customer telephone calls promptly and improved on‑hold wait times.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed over 100 customer calls per day.
  • Maintained customer happiness with forward‑thinking strategies focused on addressing needs and resolving concerns.
  • Identified service issues and contributed ideas to improve quality‑of‑service levels.

ACCOUNTS ASSISTANT

DC BOOKS
Kottayam, Kerala
05.2014 - 10.2016
  • Supported preparation for annual audit process.
  • Input sales, purchase and cash transactions.
  • Maintained nominal and subsidiary ledgers.
  • Prepared Excel spreadsheets to track banking transactions and financial performance.
  • Reconciled all company accounts, including credit cards and expenses.
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Prepared balance sheets and trial accounting balances.
  • Increased sales by 50%.

Education

Master of Business Administration - BUSINESS MARKETING

ANNAMALAI UNIVERSITY
Tamil Nadu
06.2019 - 05.2021

Bachelor of Arts - CO-OPRATION

St. BERCHMANAS COLLEGE
Changanaserry
05.2012 - 06.2015

Certificate of Higher Education - DCFA

KERALA COMPUTER SAKSHARATHA MISSION
Kottayam
11.2012 - 01.2013

Diploma of Higher Education - FIRE & SAFETY ENGINEERING

SKILLS INDIAN INSTITUTE OF DEVELOPMENT TECHNOLOGY
Kottayam
06.2011 - 04.2012

Certificate of Higher Education - CPR, AED & FIRST AID

ALISON LEARNER RECORD
Kottayam
09.2023 - 09.2023

Skills

  • Multi-Channel Support
  • Data Analysis
  • Empathy
  • Team Collaboration
  • Attention to Detail
  • Adaptability
  • Time Management
  • Problem-Solving
  • Customer Service
  • Communication

Languages

English
Native
Hindi
Native
Tamil
Native
Malayalam
Native

Timeline

Certificate of Higher Education - CPR, AED & FIRST AID

ALISON LEARNER RECORD
09.2023 - 09.2023

Master of Business Administration - BUSINESS MARKETING

ANNAMALAI UNIVERSITY
06.2019 - 05.2021

Customer care assistant

MALAYALA MANORAMA
11.2018 - 08.2023

ACCOUNTS ASSISTANT

DC BOOKS
05.2014 - 10.2016

Certificate of Higher Education - DCFA

KERALA COMPUTER SAKSHARATHA MISSION
11.2012 - 01.2013

Bachelor of Arts - CO-OPRATION

St. BERCHMANAS COLLEGE
05.2012 - 06.2015

Diploma of Higher Education - FIRE & SAFETY ENGINEERING

SKILLS INDIAN INSTITUTE OF DEVELOPMENT TECHNOLOGY
06.2011 - 04.2012
Midhun Mohan