Freya Bayliss
Leicester,Leicestershire
Summary
A proactive and results-driven professional with a strong track record of success. Known for a strategic approach to problem-solving, the ability to adapt quickly in fast-paced environments, and a passion for continuous improvement. Expertise in communication within a team and customer service, with a commitment to enhancing operational efficiency and driving business growth. Exceptional communication and interpersonal skills enable effective collaboration across all levels of an organisation, fostering strong relationships and delivering impactful results. Driven by a strong work ethic, consistently strives to exceed expectations and contribute to the overall success of the team and company. Ready to take on new challenges and bring innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Waitress
Pesto
Leicestershire, Bosworth
11.2021 - 08.2025
- Communicated orders to kitchen staff to turn tables faster , keeping food fresh and hot.
- Communicated problems with service and food to managers or kitchen staff in order to come to a quick and satisfactory solution , for the customers.
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
- Informed customers about favourite dishes, increasing sales of popular food items or dishes.
- Obtained food and drink orders using standard order pad or memorization.
- Upsold drinks and desserts, boosting sales and profit .
- Created good relationships with locals and regulars , tailoring customer service to each individual ultimately optimising guest enjoyment .
- Managed closing duties such as counting money and cleaning .
- Processed accurate cash and credit card transactions .
- Trained new employees on restaurant policies.
- Answered telephones to take reservations and take customers details such as; names, numbers, emails, card details, special requests etc...
- Utilised teamwork skills to collaborate effectively with other staff members and optimise workflow during busy periods in order to create a seamless dining service .
- Discussed and dealt with problems raised by customers such as; refunding or discounting bills.
- Improved customer satisfaction by providing efficient and friendly service.
- Answered any queries and questions, to help provide customers with clarity.
Surveyor Assistant
Dad
Leicestershire, Nationwide
01.2023 - 05.2025
- Provided assistance in development of methods and procedures for conducting field surveys.
- Help assist in utilising drone technology to capture and analyse large-scale ground data for mapping and assessment purposes.
- Monitored ground levels and assessed potential shifts to ensure structural stability during construction.
- Maintained up-to-date knowledge of planning regulations, staying ahead of industry changes.
Administrative assistant
PR Morsons
Leicester, Leicestershire
03.2021 - 07.2022
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Expedited document filing system with new, organised methods.
- Supported accurate record-keeping with proficient data entry skills.
- Facilitated internal communication .
- Handled incoming calls for staff, answering questions , directing calls and documenting messages .
- Wrote professional letters, emails and memoranda for business communication.
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
Warehouse Worker
Basic Thinking LTD
Leicestershire, Leicester
03.2019 - 10.2021
- Unpacked and organised deliveries.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Monitored incoming and outgoing shipments for accuracy.
- Verified and updated inventory levels in company database.
- Packed orders in accordance with customer specifications.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Organised stockroom by sorting through incoming shipments and determining placement on shelves.
- Collaborated with team members to optimise efficiency in the warehouse.
- Performed quality control checks on products prior to shipment.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Prepared detailed inventory reports for management review.
- Accomplished tasks with enthusiasm and skills in time management.
Designer
Meticulous Ltd
Leicester
04.2017 - 05.2017
- Developed designs specifically to market to certain clients , aligning designs with clients' tastes and preferences.
- Created innovative design packages to elevate and differentiate branding and marketing.
- Implemented creative concepts in alignment with brand vision and identity.
- Researched and analysed market trends to inform design decisions .
- Used software and hand-rendering to design products.
- Adapted quickly to changing project requirements and priorities, delivering creative solutions under tight deadlines.
- Worked closely with cross-functional teams to align design with overall business goals and objectives.
- Oversaw the production and manufacturing of products.
- Received constructive criticism to improve end result and grow as designer.
- Maintained strong understanding of design principles such as layout, hierarchy, typography, and colour theory.
- Researched and explored use of new materials, technologies and products to incorporate into designs.
Education
Certificate of Higher Education - Graphic Design
North Warwickshire and Hinckley College
Hinckley, and Bosworth 09/2023 - 07/2024
A Levels - A Levels
Wyggeston Queen Elizabeth College
Leicester 08/2020 - 07/2022
A-Levels - Business Management
King's College London
Leicester 08/2020 - 10/2020
GCSE's - GCSE's
Beaumont Leys School
Leicester 09/2015 - 06/2020
Skills
- Leadership
- Self Motivation
- Personable
- Conflict resolution
- Teamwork and Collaboration
- Analytical Thinking
- Quality Control
- Clear Effective Communication
- Task Prioritization
- Reliability
- Time management abilities
- Problem-solving abilities
- Adaptability and Flexibility
- Decision-Making
- Multitasking Abilities
Certification
- First aid
Affiliations
- Gym
- Hiking
- Cooking
- Travelling
Timeline
Surveyor Assistant
Dad
01.2023 - 05.2025
Waitress
Pesto
11.2021 - 08.2025
Administrative assistant
PR Morsons
03.2021 - 07.2022
Warehouse Worker
Basic Thinking LTD
03.2019 - 10.2021
Designer
Meticulous Ltd
04.2017 - 05.2017
Certificate of Higher Education - Graphic Design
North Warwickshire and Hinckley College
09/2023 - 07/2024
A Levels - A Levels
Wyggeston Queen Elizabeth College
08/2020 - 07/2022
A-Levels - Business Management
King's College London
08/2020 - 10/2020
GCSE's - GCSE's
Beaumont Leys School
09/2015 - 06/2020
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