John Young

• Managed end-to-end customer journey for optical services, ensuring GDPR compliance.
• Drove sales growth through contact lens reward initiatives.
• Resolved complex customer inquiries, escalate complaints, achieving 98% satisfaction rate.
• Maintained strict adherence to FCC guidelines during transaction processing.
• Handled high call volumes while effectively managing stress in fast-paced environments.
• Monitored customer journeys proactively, resolving service issues swiftly for optimal experience.
• Manage up to 100 calls per day with 100% customer satisfaction.

Dotcom-Supervisor

• Lead team of 26 staff members while engaged in budget planning and monitoring processes.
• Create and maintain weekly staff rotas ensuring optimal coverage
• Process staff scheduling through E.M.S. system
• Ensured compliance with safe and legal checks by conducting regular checks through Mpro5.
• Proactively addressed potential issues through careful monitoring of ongoing delivery tasks.
• Monitored shipment progress, resulting in proactive problem-solving measures.
• Allocated labour and material resources for assigned research projects, monitoring ongoing needs to proactively address challenges.

Phone shop specialist.

• Handle mobile phone contracts and sales in compliance with Ofcom/FCA regulations
• Deliver exceptional customer service maintaining high satisfaction rates
• Enhanced customer satisfaction by resolving queries swiftly and efficiently.
• Enhanced customer satisfaction by resolving billing queries promptly and professionally.
• Handled complaints efficiently resolving issues promptly which enhanced overall customer satisfaction.

• Conducted 500+ candidate interviews via Amazon Chime and HBA
• Selected to train new hires on company policies and procedures
• Managed sensitive data in compliance with GDPR guidelines
• Implemented direct hire model through site coordination
• Achieved 95% candidate satisfaction rate in application assistance
• Collaborated with HR team to ensure alignment of recruitment goals.
• Maintained up-to-date knowledge of employment laws and regulations.

• Cross-trained in multiple departments including Pick, Pack, and Stow
• Served as Water Spider for outbound department
• Consistently met or exceeded productivity targets
• Operated specialized equipment including tape machinery
• Moving between 10 - 12 tones of shipping pet food per day.