Michelle Thomas
London
Summary
Compassionate dedicated caregiver with experience providing excellent emotional support to individuals with diverse needs. Skilled in
assisting with daily activities, ensuring safe environments, and administering medication. Exceptional communicator with accurate record keeping, fostering positive relationships with customers, families, and health professionals, ensuring everyone feels valued, heard and live a independent life as possible.
Overview
10
10
years of professional experience
Work History
Support Bank Care Worker
Caring Hands (formerly Kare Plus)
London
04.2021 - Current
Support Bank Care Worker
Lookahead Care and Support
London
06.2024 - 06.2026
- Enabled customers to live independently and fulfil their potential by teaching life skills, providing emotional support, and encouraging utilisation of their abilities.
- De-escalated violent, aggressive and threatening behaviour.
- Monitored clients' physical health, recognising the interconnection between physical and mental well-being.
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
- Promoted safe, happy and relaxed environments, encouraging patients to feel comfortable.
- Built strong, trusting relationships with customers to enhance communication and support.
- Facilitated positive lifestyle changes to enhance mental health recovery, promoting physical activity and healthy eating habits.
- Supported clients in understanding and accessing community resources, increasing their independence and social integration.
- Generated detailed reports to document clients' progress.
- Provided empathetic support and care to all individuals promoting well-being with an empathetic approach
- Conducted risk assessments to identify potential safety concerns, implementing preventative measures to safeguard clients.
- Administered medication as prescribed, closely monitoring for side effects and reporting observations to healthcare professionals.
- Handled petty cash on a rota basis and distributed customers' finances upon request, recording all transactions.
- Prepared nutritious, creative suppers for 24 customers, ensuring dietary needs were met.
- Conducted health and safety checks throughout the building and customers' rooms, including fire alarms, windows, doors, and water temperature.
- Accompanied customers to healthcare appointments, community activities, and shopping trips to ensure their needs were met.
- Welcomed visitors, ensuring they signed in and out, while adhering to safety and security procedures.
- Supported customers in maintaining personal hygiene through one-on-one assistance, fostering dignity and self-care.
Sales Assistant
Wrattens Gift Shop
London
02.2017 - 12.2022
- Assisted customers in locating products and provided detailed information to enhance shopping experience
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product visibility.
- Streamlined stock room organisation for easy access to products and improved inventory management.
- Managed operations of MTH Ltd, a mobile boutique for ladies' fashion, prioritising customer satisfaction and service efficiency.
Domiciliary Care Worker
Home Care Preferred
London
01.2020 - 03.2020
- Assisted with personal hygiene from bathing to toileting, while promoting dignity and independence.
- Delivered mobility support to clients, including hoists, wheelchairs and vehicle access aids.
- Supported clients during outings and appointments, providing transportation and mobility assistance.
- Accompanied and supported clients while visiting appointments, including doctors and hospitals.
- Delivered end-of-life care with compassion, ensuring comfort and dignity during final stages.
- Developed strong, trust-based relationships with clients and their families through compassionate interaction and communication.
- Prepared nutritious meals tailored to clients' dietary requirements, supporting their health and dietary needs.
- Administered medicine and collected patient biological specimens per doctor's request.
- Collected patient biological specimens and recorded observations for doctors and nurses.
- Completed detailed daily care logs, documenting care provided and any significant observations.
- Operated emergency call systems efficiently, responding to alerts with urgency and coordinating immediate assistance.
- Conducted housekeeping tasks to keep living areas presentable, clean and hygienic.
- Conducted safety checks on windows, doors, and alarms to ensure a secure environment. windows, doors, alarm pendants/wrist and telecare alarms
- Completed First Aid, CPR and defibrillation training.
- Provided care for pets, including feeding and walking, to ensure their well-being.
Elderly Care Assistant
Amazing Homecare (formerly Heritage Healthcare)
London
08.2018 - 12.2019
- Completed activities of daily living for clients unable to manage personal hygiene
- Helped clients with daily care duties such as bathing, dressing and toileting
- Assisted patients with feeding and drinking, and administered medications.
- Administered medications to clients unable to self-administer (blister packs and all other medication
- Maintained detailed care records, ensuring continuity of healthcare and supporting effective treatment plans
- Read, understood and observed individual care plans and ran risk assessments at patient domiciles, isolating and securing dangerous items or conditions
- Facilitated client transportation by providing physical support and operating wheelchairs, enhancing mobility and safety
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service
- Developed strong rapport with clients and families, building trust and ensuring effective communication
- Prepared and served nutritious meals tailored to dietary needs, promoting health and wellbeing for clients
- Performed pet care tasks including feeding and walking at client homes
Education
Hammersmith Comprehensive School
London01-1984
Skills
- Medication administration
- Risk assessment
- End-Of-Life care understanding
- Life skills training
- Nutritional planning
- De-escalation techniques
- Disability support
- Mental health care
- Grooming and personal care
- Shopping assistance and activities
- Errands assistance
- Administration tasks
- Time Management
- Client relationship management
- Encouraged independence
- Calm under pressure
- Team player and independent work
Hobbies and interests
I enjoy riding my bike, outside running, attending my local gym, cooking various countries cuisines (Indian, Chinese, Italian, Caribbean, Turkish and modern English) oil painting and spending quality time with family and friends.
References
References available on request
Timeline
Support Bank Care Worker
Lookahead Care and Support
06.2024 - 06.2026
Support Bank Care Worker
Caring Hands (formerly Kare Plus)
04.2021 - Current
Domiciliary Care Worker
Home Care Preferred
01.2020 - 03.2020
Elderly Care Assistant
Amazing Homecare (formerly Heritage Healthcare)
08.2018 - 12.2019
Sales Assistant
Wrattens Gift Shop
02.2017 - 12.2022
Hammersmith Comprehensive School