EKANEM EDET NSEMO
Jewellery Quarter,Birmingham
Summary
Compassionate children's support worker with extensive experience in providing individualized support, wellbeing monitoring, and emotional regulation for young people with diverse needs. Proven ability to establish trusting relationships, promote safety, and respond effectively to changes in mood and emotional state. Skilled in implementing individualized plans that encourage positive routines, education, and independence while maintaining high-quality documentation. Recognized for a patient, trauma-informed approach and consistent professionalism in dynamic care settings.
Overview
14
14
years of post-secondary education
18
18
years of professional experience
Work history
Bank support worker
Cygnet Health Care
Stoke-on-Trent, Staffordshire
05.2026 - Current
- Supported adults during transitions from hospital stays to community supported living.
- Delivered person-centred care in line with individual support plans, promoting independence.
- Built daily living skills through cooking, budgeting, personal care, and household tasks.
- Involved service users in meaningful activities, training, and employment for growth.
- Administered and recorded medication in line with care plans and policy.
- Maintained daily records and incident reports to support team communication.
- Supported mental health management by teaching coping strategies and tracking recovery goals.
Children Support Worker
Vineyard Homes Ltd
Nuneaton, Warwickshire
05.2025 - Current
- Provided emotional support to distressed children during difficult moments with calm comfort.
- Coordinated field trips with safety checks to keep children protected throughout outings.
- Supported child development through consistent homework help to improve academic performance.
- Built self-confidence by giving positive reinforcement and encouraging children daily.
- Promoted teamwork by encouraging active participation in group activities for children.
- Protected children during outdoor activities by monitoring safety to prevent injuries.
- Attended professional development courses periodically to stay current with childcare trends.
- Maintained open, honest communication to establish trust with children consistently.
- Encouraged positive behaviour to shape conducive learning environment for children.
- Administered medication using careful planning and rigorous recordkeeping procedures.
Bank support worker
True Supported Living
Solihull, Birmingham
03.2024 - 03.2026
- Supported young people with daily activities to build independence skills.
- Delivered structured key-working sessions to develop practical abilities.
- Promoted decision-making and ownership of daily responsibilities through consistent guidance.
- Maintained safety during outdoor activities to prevent injuries and accidents.
- Managed child conflict effectively to sustain calm, learning-focused environment.
- Improved self-confidence by giving positive reinforcement and encouragement consistently.
- Built trust through open, honest communication with children.
Healthcare Assistant
Companion for Care Services
Stoke-on-Trent, Staffordshire
12.2023 - 04.2024
- Maintained ward cleanliness to deliver consistent, high-quality patient support.
- Coordinated resident activities to promote social connection across care home.
- Kept detailed progress records to support medical treatment planning decisions.
- Handled dementia-related challenging behaviour calmly without force or intimidation.
- Followed infection control procedures closely to keep staff and patients safe.
- Collaborated with nurses to deliver comprehensive care for recovery support.
- Escorted patients to tests while protecting safety and comfort during visits.
- Assisted elderly residents with eating, bathing, and dressing to improve daily living.
HEALTH CARE ASSISTANCE
HEALTHBRIDGE CLINIC
Akwa Ibom, Uyo
06.2022 - 11.2023
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
Customer Relationship Manager
Alabastine Nigeria Limited
Cross River State, Western Isles
07.2017 - 05.2022
- Handling of Customer measurement’s such as NPS/CES/CSAT.
- Improved customer satisfaction rating by 95% with careful feedback reports, VOC and solution implementation.
- Responsible for customer experience/delight/retention
- Responded to customer queries, in timely manner and provided customers with product and service information.
- Represented organization at meetings and workshops where best practices are shared with partners and challenges discussed to improve system.
- Advised on product development based on customer feedback and market trends.
- Managed complaints, resulting in increased customer loyalty.
- Coordinated with cross-functional teams to ensure customer satisfaction.
Supervisor/Sales Manager
Visa Fone Communication Limited
Cross River State, Nigeria
06.2008 - 06.2017
- Coordinate and supervise sales of Modem, VTU, RCVs Phones lines and bundle packages to distributors.
- Collate and send in daily and weekly report to upper managements for decision making
- Daily monitors of outlet and sport check for compliance in sales and distribution process of company
- Provide administrative assistance and supports to sales team.
- Write quarterly reports to intimate on success, challenges, lessons and best practices learnt.
- Monitored work-plans of each product and raised concerns of over-laps.
- Designed weekly reports and submit to organization to help ensure successful implementation
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Implemented company policies effectively, maintained high standards of service delivery.
Education
NYSC - Social Science
Federal Ministry of Housing And Urban Development
Oshogbo, Osun stateMaster’s - Business Administration
University of Calabar
Cross River State 09.2021 - 10.2023
GCSEs - General Certificate of Secondary Education
Command Secondary School
Abakaliki 08.1992 - 10.1998
BSc - Geography and Regional Planning
University of Calabar
Cross river State 09.1998 - 10.2004
Skills
- Resilience in difficult situations
- Reliable and trustworthy
- Medication Administration
- Child development understanding
- Childcare expertise
- Safeguarding awareness
- Empathetic communication
- Record-keeping
Referees
Provided on Request
Interests and Hobbies
Provide personalized care and support to service users., Reading, Volunteering, Research
Affiliations
- vacation
- volleyball
- reading
- cinema
References
References available upon request.
Timeline
Bank support worker
Cygnet Health Care
05.2026 - Current
Children Support Worker
Vineyard Homes Ltd
05.2025 - Current
Bank support worker
True Supported Living
03.2024 - 03.2026
Healthcare Assistant
Companion for Care Services
12.2023 - 04.2024
HEALTH CARE ASSISTANCE
HEALTHBRIDGE CLINIC
06.2022 - 11.2023
Master’s - Business Administration
University of Calabar
09.2021 - 10.2023
Customer Relationship Manager
Alabastine Nigeria Limited
07.2017 - 05.2022
Supervisor/Sales Manager
Visa Fone Communication Limited
06.2008 - 06.2017
BSc - Geography and Regional Planning
University of Calabar
09.1998 - 10.2004
GCSEs - General Certificate of Secondary Education
Command Secondary School
08.1992 - 10.1998
NYSC - Social Science
Federal Ministry of Housing And Urban Development