Michelle Roberts
Ware,England
Summary
A professional with exceptional communication skills, resourcefulness, and the ability to remain calm under pressure. Demonstrates strong team building capabilities, fostering collaboration and productivity in diverse environments. Committed to leveraging these skills to achieve organisational goals and drive success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work history
Kiosk Collegue
Asda
Ware, Hertfordshire
2022.08 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
Learning support assistant
Manuden Primary School
Manuden, Essex
2017.01 - 2019.10
- Assisted struggling pupils during class hours, leading to improved grades over time.
- Improved student engagement by providing one-on-one support and guidance.
- Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
- Developed tailored learning plans for individualised student progression.
- Adapted teaching approach according to students' unique needs, achieving better comprehension.
- Monitored pupil progress closely, providing timely feedback to teachers and parents.
- Aided in delivery of lessons, ensuring comprehensive understanding.
Support worker
Care By Us
Bishop's Stortford, Hertfordshire
2019.11 - 2022.08
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Encouraged social integration by facilitating community involvement opportunities.
- Supported daily living skills training which increased client self-sufficiency.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Helped achieve patient independence through guided tasks and activities.
- Assisted with mobility issues enabling easier movement around the home.
- Prepared nutritious meals that met special dietary needs of clients.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Midday assistant
Manuden Primary School
Manuden, Essex
2017.01 - 2019.10
- Improved cleanliness with diligent dining hall maintenance.
- Maintained order in dining area by enforcing rules consistently.
- Organised lunch queues for efficient meal service.
- Managed conflicts amongst students to foster positive relationships.
- Offered emotional support to students when needed.
- Actively engaged with students during recreational time, promoted inclusive play.
Assistant cook
Manuden Primary School
Manuden, Essex
2017.01 - 2019.10
- Maintained clean and hygienic kitchen environment, adhering to health and safety regulations.
- Worked in accordance with food hygiene standards, promoting safe working environment.
- Covered all kitchen duties ( food prep, did all cooking for students, served all food to highest standard)if and when needed.
- Worked in accordance with food hygiene standards, promoting safe working environment.
- Prepared various types of meat according to specified requirements.
- Performed routine kitchen tasks on time, ensuring smooth operations.
Education
Leaving certificate -
Dominican College Secondary School
Wicklow Town, Wicklow, Ireland. 09/1984 - 06/1990
Skills
- Calm under pressure
- Resourcefulness
- Communication skills
- Team building
Affiliations
- Cooking
- Walking
- Gardening
- Spending time with my family.
Timeline
Kiosk Collegue
Asda
2022.08 - Current
Support worker
Care By Us
2019.11 - 2022.08
Learning support assistant
Manuden Primary School
2017.01 - 2019.10
Midday assistant
Manuden Primary School
2017.01 - 2019.10
Assistant cook
Manuden Primary School
2017.01 - 2019.10
Leaving certificate -
Dominican College Secondary School
09/1984 - 06/1990