Denitsa Vasileva
Burnley
Summary
A dedicated professional with a strong foundation in customer service and strategic planning, known for exceptional problem-solving abilities and effective communication skills. Demonstrates resourcefulness and the ability to remain calm under pressure, ensuring quality assurance in all tasks. Proficient in using computers and main software packages, with a keen sensitivity and understanding towards others. Committed to leveraging these skills to contribute effectively in collaborative environments while pursuing opportunities for professional growth.
Overview
15
15
years of professional experience
Work history
Key Collegue
Exertis LTD
Burnley, Lancashire
10.2023 - Current
- Performed daily duties accurately and efficiently.
- Learned and applied new skills to daily tasks, improving the workflow.
- Successfully completed tasks within tight deadlines.
- Demonstrated respect, friendliness, and a willingness to help where needed.
- Consistently arrived at work on time and was ready to start immediately.
- Managed daily tasks to achieve good results.
- Maintaining focus and strategic thinking in a dynamic environment.
Administrator
BOOHOO LTD
Burnley, Lancashire
10.2019 - 11.2023
- Tracking orders
- Working within a team
- General admin duties
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Warehouse Operative
Exirits UK Ltd - Vendor Flex
07.2023 - 10.2023
- Check stock levels and make sure items are stored correctly.
- Pack, wrap and load items to be dispatched.
- Keep the warehouse clean, tidy and safe.
- Working in a team environment
- Working to Health and safety Standards
Warehouse
Amazon
11.2022 - 01.2023
- Take in deliveries and check for damaged or missing items.
- Use lifting equipment to move stock around the warehouse.
- Check stock levels and make sure items are stored correctly.
- Pack, wrap and load items to be dispatched.
- Keep the warehouse clean, tidy and safe.
- Loading and unloading goods
Administrator
Staven Eood - Sliven
Sliven, Bulgaria , Sliven
10.2018 - 09.2019
- This is a company for buying and renting agricultural land, my job was to make reports on profits and related expenses.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Increased efficiency of document retrieval with a well-organised filing system.
Manager Casino
Efbet - Sliven
Sliven, Bulgaria
10.2017 - 05.2018
- Manager of a newly opened gambling hall - casino, I organized the work process, monitored the results of customers and communication with each of them.
- Resolved complaints efficiently, fostering customer loyalty.
- Demonstrated leadership skills in managing team.
- Addressed customer complaints, resulting in improved customer relationships.
- Provided training to junior team members, enhancing overall team performance.
Quality Controller
Miroglio - Sliven
Sliven, Bulgaria
06.2011 - 10.2017
- A world-renowned textile company, my job was to monitor the dye control of various fabrics and their resistance thereafter.
- Applied detailed analytical skills to interpret data from tests conducted, ensuring accurate recording and reporting of results.
- Collaborated effectively with team members for smooth workflow operations.
- Inspected and compared fabrics to determine appropriate textile characteristics.
- Established standards for textile analysis, yielding consistent product testing results.
Education
GCSEs - Tourism
Peyo Kratcholov Yavorov Secondary School – Sliven
Sliven, Bulgaria 09.2005 - 06.2009
Bachelor of Business Administration - Business and Management (BSU)
Bath Spa University
Bath 09.2024 -
Skills
- Customer service skills
- Ability to work well with others
- Sensitivity and understanding
- Ability to use initiative
- Good verbal communication skills
- Using a computer and main software packages competently
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Resourcefulness
- Quality Assurance
- Knowledge of Microsoft Office
- SAP software
Languages
Bulgarian
Fluent
Timeline
Bachelor of Business Administration - Business and Management (BSU)
Bath Spa University
09.2024 -
Key Collegue
Exertis LTD
10.2023 - Current
Warehouse Operative
Exirits UK Ltd - Vendor Flex
07.2023 - 10.2023
Warehouse
Amazon
11.2022 - 01.2023
Administrator
BOOHOO LTD
10.2019 - 11.2023
Administrator
Staven Eood - Sliven
10.2018 - 09.2019
Manager Casino
Efbet - Sliven
10.2017 - 05.2018
Quality Controller
Miroglio - Sliven
06.2011 - 10.2017
GCSEs - Tourism
Peyo Kratcholov Yavorov Secondary School – Sliven
09.2005 - 06.2009