THU KA TOE (DAMIEN)
Portsmouth,United Kingdom
Summary
Versatile hospitality professional with extensive experience in customer service, food safety, and sales. Skilled in multitasking, team coordination, and front desk management in high-pressure environments. Currently pursuing a degree in International Business at the University of Portsmouth, with a strong foundation in marketing, operations management, and accounting. Proficient in Microsoft Office 365 and committed to driving excellence in both hospitality and business operations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Kiosk staff
Piglet Pantry
Portsmouth, United Kingdom
12.2024 - Current
- Thrived in high-pressure events with 1,200+ attendees, managing orders and customer service efficiently.
- Operated as cashier, ensuring swift transactions and seamless customer experiences.
- Assisted in back-of-house operations, adhering to food safety and hygiene standards.
- Developed strong communication, teamwork, and problem-solving skills under tight deadlines.
- Showcased leadership and adaptability by stepping into a chef role, demonstrating proficiency in food prep and cross-contamination prevention.
- Gained extensive experience in high-volume service, multitasking, and ensuring exceptional customer satisfaction.
Sales Assistant
Mermaid Fancy Fish Pet shop
Yangon, Myanmar
07.2022 - 10.2022
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Monitored trends in consumer behaviour with keen attention to detail.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
Foundation Program in Business Management - Business management
Curtin University
09.2023 - 04.2024
Bachelor of Arts - International business
University of Portsmouth
Portsmouth, POR 09.2024 - 06.2028
Skills
- Knife Handling & Food Safety
- Sales Techniques & Customer Service
- Beer Regulation & Pouring Skills
- Multitasking & Deadline Management
- Professional Communication & Calm Under Pressure
- Appointment Scheduling & Front Desk Management
- Operations & People Management
- Basic Accounting & Marketing
- Microsoft Office 365 Proficiency
Accomplishments
- Collaborated with Tribal Impact and businesses on real-life challenges in a B2B competition at the University of Portsmouth, securing third place.
- Gained hands-on experience in problem-solving, teamwork, and business strategy.
Certification
Certificates:
- Google Sites Essential Training (LinkedIn Learning)
- Confronting Bias: Thriving Across Our Differences (LinkedIn Learning)
- How to Get Things Done Ahead of Deadlines (LinkedIn Learning)
- Communication Foundations (2018) (LinkedIn Learning)
Timeline
Kiosk staff
Piglet Pantry
12.2024 - Current
Bachelor of Arts - International business
University of Portsmouth
09.2024 - 06.2028
Foundation Program in Business Management - Business management
Curtin University
09.2023 - 04.2024
Sales Assistant
Mermaid Fancy Fish Pet shop
07.2022 - 10.2022
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