Michelle Graham

I have worked in variou establishments as a social care worker, this has involved leading a team at night, taking responsibility for the safety and security of staff and clients. Making decisions on client health care emergencies, even fire and flood and dealt with emergency situations in a calm, resilient manner.

The clients I have cared for have cognitive impairment, commonly caused by dementia, alzheimers, head injury or learning disabilities, I have also cared for people with diagnosed mental health problems, schizophrenia etc. I work effectively with all the clients in a respectful and caring manner which does not stigmatise or exclude them.

I adapted very well to the changes brought about by the re-provisioning of services within the department over the years and found it easy to fit in with new teams and ways of working. I have also had training and experience in dispensing and administration of medication. also management of medication , reordering , booking in and changing over monthly cycle.

The care of 40 elderly clients with differing needs, all aspects of care. Care planning and key working

• Upheld nationally recognised care standards.
• Implemented support plans into service users' daily activities.
• Talked and actively listened to service users to nurture trusted relationships.
• Championed patient independence, actively involving service users in care plan development.
• Performed range of motion exercises, supporting improved service user health and fitness.
• Followed safe lifting and driving practices to achieve highest level of client safety.
• Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
• Encouraged community inclusion by supporting social activities, attending local support groups and events.
• Aided in bathing, dressing and continence support.
• Transported clients to appointments and completed errands.
• Supported, guided and empowered service users to achieve their optimal capabilities.
• Updated doctors and family members on client progress.

• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Offered style catalogues and magazines showcasing hair style options.
• Trimmed, cut and shaped hair based on exact customer preferences.
• Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
• Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
• Updated customer files with colour notes, preferences and services delivered.
• Registered new clients and updated information of existing clients on logbook.
• Provided detailed instructions and treatment procedures to clients.
• Managed appointments and schedules to smooth workflow.
• Sanitised tools and equipment to maintain hygiene and safety protocols.
• Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
• Trained junior stylists to create high-performing salon teams.
• Supervised staff performance in absence of management, maintaining faultless salon services.
• Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
• Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
• Examined hair texture and condition to determine appropriate treatment.

The care of 8 clients with profound learning disabilitiy and no verbal communication skills. All aspects of day to day care, cooking, feeding, administering medication, assisting the clients to integrate into society by taking them on outings, all house keeping duties.

Having previously worked with adults with learning disabilities it was a field I enjoyed.

• Optimised patient satisfaction through compassionate, considered care and communication.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Maintained confidentiality and compliance standards for optimised patient care.
• Monitored client health conditions and reported immediate issues to manager.

• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.

• Created person centred care plans with client and family involvement to ensure these were living documents and met the client needs at any time, updating when necessary.
• Championed patient independence, actively involving service users in care plan development.
• Talked and actively listened to service users to nurture trusted relationships.
• Implemented support plans into service users' daily activities.
• Upheld nationally recognised care standards.
• Followed safe lifting and driving practices to achieve highest level of client safety.
• Maintained accurate records to effectively measure client development against care plan objectives.
• Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
• Encouraged community inclusion by supporting social activities, attending local support groups and events.
• Administered medication with rigorous planning and recordkeeping.
• Aided in bathing, dressing and continence support.
• Facilitated regular leisure activities to fully engage clients.
• Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
• Assisted individuals with daily activities to facilitate independent living.
• Updated doctors and family members on client progress.
• Transported clients to appointments and completed errands.
• Supported, guided and empowered service users to achieve their optimal capabilities.