Joanne Maiden
Hednesford,Staffordshire
Summary
Caring and compassionate registered Social Worker with over 25 years experience in health and social care. Working with vulnerable adults with complex needs in a range of settings, including community, hospital and hospice care. A proven ability to build strong relationships; committed to person centred, strength based assessments. Extensive experience in creating innovative and comprehensive support packages to meet individual needs and promote independence and well being.
Overview
26
26
years of professional experience
Work history
Independent Social Worker/Care coordinator
Self-employed
Home based , Staffordshire
01.2025 - Current
- Conduct comprehensive assessments, including decision specific Mental Capacity assessments, Safeguarding and risk assessments.
- Independent case management and advocacy for self-funding clients navigating complex health needs.
- Facilitate Advance Care Planning, including Lasting Power of Attorney and DNACPR decisions.
- Collaborate with multi-disciplinary teams and solicitors to ensure timely, personalised outcomes.
- Undertake independent reviews of home care packages and residential care/nursing homes ensuring compliance with quality standards and monitor
- Assist clients with benefits applications and appeals processes.
- Source care solutions while implementing regular quality assurance reviews.
Eating Disorders Practitioner/Social Worker
Black Country NHS Healthcare
Wolverhampton/Dudley, West Midlands
03.2023 - 12.2024
- Provide specialist assessment and treatment for adults and children with eating disorders.
- Utilise evidence-based interventions to support client recovery.
- Monitor wellbeing, focusing on both physical health and psychological stability.
- Facilitate 1:1 and group therapeutic sessions to support clients in overcoming personal challenges, improving mental well-being and recovery.
- Work collaboratively with multi-disciplinary teams to achieve integrated care solutions.
- Support families through education and skills training to enhance their effectiveness.
- Promote early intervention strategies within community settings.
- Ensure compliance with statutory safeguarding requirements during case management.
- Record clinical information accurately, following NICE guidelines and organisational standards.
Care Coordinator, North region
Age UK
Remote, Staffordshire
09.2018 - 03.2023
- Coordinate care and support services for older adults with complex needs, ensuring timely and appropriate interventions to maintain independence at home.
- Conduct holistic needs assessments, developing personalised support plans, and monitored ongoing care arrangements.
- Liaise with health professionals, social services, and voluntary organisations to secure services such as home care, equipment, transport, and community activities.
- Support clients and families to navigate benefits, funding, and local authority processes.
- Support with managing legal and financial affairs including setting up Lasting Power of Attorney
- Build long term, strong, trusting relationships with clients, promoting wellbeing and reduce social isolation.
- Coordinate, manage and support to attend medical and hospital appointments, providing advocacy and representation.
Social work/Family Support/Adult Safeguarding lead
St Giles Hospice
Lichfield, Staffordshire
06.2014 - 07.2018
- Deliver holistic psychosocial assessments for patients with life-limiting conditions, creating personalised care plans in collaboration with carers, families and clinical teams.
- Provide 1:1 and group support
- Support clients and families with advance care planning, treatment preferences, and preferred place of care.
- Advocate for patient rights and wishes in treatment decisions, ensuring dignity and choice at all stages.
- Lead safeguarding practice in line with the Care Act 2014, acting as the escalation point for complex, high-risk cases.
- Develop and review Adult Safeguarding Policy
- Deliver safeguarding supervision, guidance, and training to hospice staff and volunteers.
- Chair multi-agency safeguarding meetings and case conferences, coordinating input from police, NHS, housing, legal, and voluntary sector partners to achieve safe, person-centred outcomes.
- Coordinate and play a key role in MDT
Palliative care social worker
Self-employed at St Giles Hospice
Lichfield, Staffordshire
06.2013 - 06.2014
- Deliver holistic psychosocial assessments and personalised therapeutic interventions for individuals with life-limiting illnesses and their families.
- Provide 1:1 emotional support, advance care planning, and advocacy to ensure dignity, choice, and quality of life.
- Collaborate with multi-disciplinary teams to coordinate care, manage complex family dynamics, and address practical, financial, and safeguarding needs.
- Provided 1:1 pre and post bereavement support.
- Signpost to specialist services in line with best practice and statutory requirements.
- Facilitate group therapy sessions, enhancing interpersonal skills amongst participants.
- Maintain detailed, accurate and timely records in accordance with Policy and Procedures.
- Support with maximising income and applying for benefits and grants.
Adults Social Worker
Staffordshire and Stoke on Trent NHS Trust
Cannock Chase, Staffordshire and North Staffs , Staffordshire
06.2005 - 06.2013
- Undertake Statutory assessments under the Care Act 2014 and coordinated care packages for adults with complex needs.
- Manage a caseload of adults with complex mental and physical health needs ensuring timely and safe hospital discharge.
- Coordinate and arrange programmes, and community-based support arrangements.
- Navigate Continuing Healthcare (CHC) processes and funding decisions to secure appropriate provision.
- Work in partnership with health professionals, housing services, and voluntary agencies to address holistic needs.
- Facilitate multi-disciplinary meetings to coordinate care and ensure effective service delivery for clients.
- Maintained accurate, confidential case records and ensured compliance with safeguarding and data protection legislation.
Hospital Social Worker
Staffordshire Social Services
Stafford, Staffordshire
06.1999 - 06.2001
- Conduct statutory and holistic assessments for patients in hospital, addressing medical, social, emotional, and practical needs.
- Coordinate safe and timely discharges, arranging care packages, rehabilitation opportunities, equipment and adaptations and community support.
- Liaise with multi-disciplinary teams (MDTs), including doctors, nurses, therapists, and discharge coordinators, to ensure seamless care transitions.
- Navigate NHS Continuing Healthcare (CHC) and local authority funding processes to secure appropriate services.
- Provide emotional support and guidance to patients and families during periods of illness, crisis, or loss.
- Advocate for patient rights, preferences, and best interests in discharge planning and care decisions.
- Maintain accurate records in line with legal, professional, and data protection requirements.
Education
NLP Master Practitioner - Neuro-linguistic programming
The Learning Academy
Oxford 01.2025 -
Post Qualifying Award in Social Work - Social Work
Staffordshire University
Staffordshire, 09.2003 - 06.2004
Higher National Diploma - Social Work
Staffordshire University
Staffordshire 12.1999 - 04.2001
Skills
- Communication and interpersonal skills
- Assessment expertise
- Counselling skills
- Networking and negotiation
- Independent Advocacy
- Palliative Care
- Emotional resilience
- Multidisciplinary teamwork
- Adult safeguarding
- Conflict resolution
References
References available upon request.
Professional Memberships
Registered Social Worker, Social Work England, Registration number SW54073
Timeline
Independent Social Worker/Care coordinator
Self-employed
01.2025 - Current
NLP Master Practitioner - Neuro-linguistic programming
The Learning Academy
01.2025 -
Eating Disorders Practitioner/Social Worker
Black Country NHS Healthcare
03.2023 - 12.2024
Care Coordinator, North region
Age UK
09.2018 - 03.2023
Social work/Family Support/Adult Safeguarding lead
St Giles Hospice
06.2014 - 07.2018
Palliative care social worker
Self-employed at St Giles Hospice
06.2013 - 06.2014
Adults Social Worker
Staffordshire and Stoke on Trent NHS Trust
06.2005 - 06.2013
Post Qualifying Award in Social Work - Social Work
Staffordshire University
09.2003 - 06.2004
Higher National Diploma - Social Work
Staffordshire University
12.1999 - 04.2001
Hospital Social Worker
Staffordshire Social Services
06.1999 - 06.2001
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