Michelle Ennis
Plympton,Plymouth
Summary
Enthusiastic and dependable professional with a strong background in both childcare and retail environments. Experienced in creating safe, engaging spaces for children through previous roles in after-school clubs and educational settings, while currently building strong customer service and sales skills in a fast-paced retail role. Known for excellent communication, organization, and teamwork, with a genuine passion for helping others and delivering high standards of care and service. Adaptable and committed to continuous learning, with a flexible approach to new challenges across both people-focused and customer-facing roles.
Overview
41
41
years of professional experience
Work history
Customer assistant
F & F Clothing at Tesco
Plympton
2018.06 - Current
- Delivered excellent customer service by assisting shoppers with product queries, sizing, and styling advice to ensure a positive retail experience.
- Maintained the visual presentation of the F&F department, including stock replenishment, merchandising, and adherence to brand guidelines.
- Supported daily operations such as stockroom organization, processing deliveries, and following stock rotation procedures.
- Worked collaboratively with team members and management to meet sales targets and maintain a clean, safe, and welcoming shopping environment.
Manager
Woodies Out of School Club
Plympton
2013.03 - 2018.09
- Led the daily operations of a busy after-school club, ensuring a safe, engaging, and inclusive environment for children aged 3-11.
- Supervised a team of staff, overseeing activity planning, behavior management, and child safeguarding procedures.
- Maintained accurate records and completed essential administrative tasks, including registration, attendance logs, and incident reports.
- Managed invoicing and fee collection, ensuring timely payments and liaising with parents regarding accounts and financial queries.
1-1 SEN Keyworker
Chaddlewood Pre-School
Plympton, Devon
2016.09 - 2017.01
- Provided one-to-one support to SEN children which improved their engagement in class activities.
- Used TEACCH Approach, Pecs and other supportive materials enhancing further development
- Liaised with teachers, SENCO and parents giving input where relevant
Meal Time Assistant
Chaddlewood Primary School
Plympton
2014.09 - 2017.01
- Ensured student safety during lunchtime by closely monitoring behaviour.
- Supervised children on the playground after lunch, promoting active play.
- Adhered to hygiene standards for a clean and safe environment.
Teaching Assistant
Mount Wise Primary School
2009.10 - 2013.03
- Nursery role to assist with learning difficulties and special needs.
- Liaise with teachers, SENCO and parents giving input where relevant.
- Monitoring and supporting individual educational plans (IEP’s).
- Compile Learning Journeys.
- Assist in the creation of classroom displays
- Motivate and encourage children on a one to one or as part of a group
- Carry out general duties e.g. photocopying, filing etc.
Team Member
The Ice Box
2007.01 - 2009.01
- Assisted in stock take, maintaining sufficient inventory at all times.
- Provided excellent customer service to enhance business reputation.
Classroom Assistant
Chaddlewood Primary School
Plympton, Devon
2005.01 - 2009.01
- Promoted positive behaviour within the classroom setting, enhancing overall learning experience.
- Accompanied students on school trips for safety and logistic support.
- Provided one-on-one assistance to students struggling with coursework, aiding their understanding of complex topics.
Mealtime Assistant
Chaddlewood Infants School
1999.01 - 2005.01
- Monitored playground during breaks, ensured secure play environment for children.
Telesales Operator
Co-operative Dairy
Plymouth
1988.01 - 1999.01
- Scheduled callbacks as needed to secure prospective deals.
- Provided excellent customer service to ensure client satisfaction.
Bartender
British Gas Social Club
1988.01 - 1994.01
- Built rapport with regulars, improving customer loyalty and retention rates.
- Maintained stock levels to ensure continuous operation during peak times.
- Improved customer experience with prompt and efficient service.
Youth Training
Co-operative Pharmacy
1985.01 - 1988.01
- Carried out general office duties
Education
CSE’s - English Language, English Literature, Maths, Technical Drawing
RSA - Typing stage 1 (night school)
Achievement Training - Equal Opportunities, Behaviour Management, Principles and Management
LEARNING AND DEVELOPMENT
2008.01 - 1 2009
References
References available upon request.
Courses
- 2018, W.E.A Computer Course
- 2016, Plymouth C.C Play work Diploma Level 3
- 2014, Plymouth S.G.B Child Protection
- 2014, Plymouth C.C. Early Years Foundation Stage
- 2014, Plymouth C.C. Basic Food Safety & Hygiene Award
- 2013, Paediatric First Aid
- 2012, Makaton Sign Language
- 2011, City & Guilds NVQ 3 for supporting and learning in schools
- 2011, City & Guilds Adult Numeracy/Literacy Level 2
- 2011, Plymouth C.C. Communicating Matters/Early Years
Timeline
Customer assistant
F & F Clothing at Tesco
2018.06 - Current
1-1 SEN Keyworker
Chaddlewood Pre-School
2016.09 - 2017.01
Meal Time Assistant
Chaddlewood Primary School
2014.09 - 2017.01
Manager
Woodies Out of School Club
2013.03 - 2018.09
Teaching Assistant
Mount Wise Primary School
2009.10 - 2013.03
Achievement Training - Equal Opportunities, Behaviour Management, Principles and Management
LEARNING AND DEVELOPMENT
2008.01 - 1 2009
Team Member
The Ice Box
2007.01 - 2009.01
Classroom Assistant
Chaddlewood Primary School
2005.01 - 2009.01
Mealtime Assistant
Chaddlewood Infants School
1999.01 - 2005.01
Telesales Operator
Co-operative Dairy
1988.01 - 1999.01
Bartender
British Gas Social Club
1988.01 - 1994.01
Youth Training
Co-operative Pharmacy
1985.01 - 1988.01