Summary
Overview
Work history
Education
References
Courses
Timeline
Generic

Michelle Ennis

Plympton,Plymouth

Summary

Enthusiastic and dependable professional with a strong background in both childcare and retail environments. Experienced in creating safe, engaging spaces for children through previous roles in after-school clubs and educational settings, while currently building strong customer service and sales skills in a fast-paced retail role. Known for excellent communication, organization, and teamwork, with a genuine passion for helping others and delivering high standards of care and service. Adaptable and committed to continuous learning, with a flexible approach to new challenges across both people-focused and customer-facing roles.

Overview

41
41
years of professional experience

Work history

Customer assistant

F & F Clothing at Tesco
Plympton
06.2018 - Current
  • Delivered excellent customer service by assisting shoppers with product queries, sizing, and styling advice to ensure a positive retail experience.
  • Maintained the visual presentation of the F&F department, including stock replenishment, merchandising, and adherence to brand guidelines.
  • Supported daily operations such as stockroom organization, processing deliveries, and following stock rotation procedures.
  • Worked collaboratively with team members and management to meet sales targets and maintain a clean, safe, and welcoming shopping environment.

Manager

Woodies Out of School Club
Plympton
03.2013 - 09.2018
  • Led the daily operations of a busy after-school club, ensuring a safe, engaging, and inclusive environment for children aged 3-11.
  • Supervised a team of staff, overseeing activity planning, behavior management, and child safeguarding procedures.
  • Maintained accurate records and completed essential administrative tasks, including registration, attendance logs, and incident reports.
  • Managed invoicing and fee collection, ensuring timely payments and liaising with parents regarding accounts and financial queries.

1-1 SEN Keyworker

Chaddlewood Pre-School
Plympton, Devon
09.2016 - 01.2017
  • Provided one-to-one support to SEN children which improved their engagement in class activities.
  • Used TEACCH Approach, Pecs and other supportive materials enhancing further development
  • Liaised with teachers, SENCO and parents giving input where relevant

Meal Time Assistant

Chaddlewood Primary School
Plympton
09.2014 - 01.2017
  • Ensured student safety during lunchtime by closely monitoring behaviour.
  • Supervised children on the playground after lunch, promoting active play.
  • Adhered to hygiene standards for a clean and safe environment.

Teaching Assistant

Mount Wise Primary School
10.2009 - 03.2013
  • Nursery role to assist with learning difficulties and special needs.
  • Liaise with teachers, SENCO and parents giving input where relevant.
  • Monitoring and supporting individual educational plans (IEP’s).
  • Compile Learning Journeys.
  • Assist in the creation of classroom displays
  • Motivate and encourage children on a one to one or as part of a group
  • Carry out general duties e.g. photocopying, filing etc.

Team Member

The Ice Box
01.2007 - 01.2009
  • Assisted in stock take, maintaining sufficient inventory at all times.
  • Provided excellent customer service to enhance business reputation.

Classroom Assistant

Chaddlewood Primary School
Plympton, Devon
01.2005 - 01.2009
  • Promoted positive behaviour within the classroom setting, enhancing overall learning experience.
  • Accompanied students on school trips for safety and logistic support.
  • Provided one-on-one assistance to students struggling with coursework, aiding their understanding of complex topics.

Mealtime Assistant

Chaddlewood Infants School
01.1999 - 01.2005
  • Monitored playground during breaks, ensured secure play environment for children.

Telesales Operator

Co-operative Dairy
Plymouth
01.1988 - 01.1999
  • Scheduled callbacks as needed to secure prospective deals.
  • Provided excellent customer service to ensure client satisfaction.

Bartender

British Gas Social Club
01.1988 - 01.1994
  • Built rapport with regulars, improving customer loyalty and retention rates.
  • Maintained stock levels to ensure continuous operation during peak times.
  • Improved customer experience with prompt and efficient service.

Youth Training

Co-operative Pharmacy
01.1985 - 01.1988
  • Carried out general office duties

Education

CSE’s - English Language, English Literature, Maths, Technical Drawing

RSA - Typing stage 1 (night school)

Achievement Training - Equal Opportunities, Behaviour Management, Principles and Management

LEARNING AND DEVELOPMENT
01.2008 - 1 2009

References

References available upon request.

Courses

  • 2018, W.E.A Computer Course
  • 2016, Plymouth C.C Play work Diploma Level 3
  • 2014, Plymouth S.G.B Child Protection
  • 2014, Plymouth C.C. Early Years Foundation Stage
  • 2014, Plymouth C.C. Basic Food Safety & Hygiene Award
  • 2013, Paediatric First Aid
  • 2012, Makaton Sign Language
  • 2011, City & Guilds NVQ 3 for supporting and learning in schools
  • 2011, City & Guilds Adult Numeracy/Literacy Level 2
  • 2011, Plymouth C.C. Communicating Matters/Early Years

Timeline

Customer assistant

F & F Clothing at Tesco
06.2018 - Current

1-1 SEN Keyworker

Chaddlewood Pre-School
09.2016 - 01.2017

Meal Time Assistant

Chaddlewood Primary School
09.2014 - 01.2017

Manager

Woodies Out of School Club
03.2013 - 09.2018

Teaching Assistant

Mount Wise Primary School
10.2009 - 03.2013

Achievement Training - Equal Opportunities, Behaviour Management, Principles and Management

LEARNING AND DEVELOPMENT
01.2008 - 1 2009

Team Member

The Ice Box
01.2007 - 01.2009

Classroom Assistant

Chaddlewood Primary School
01.2005 - 01.2009

Mealtime Assistant

Chaddlewood Infants School
01.1999 - 01.2005

Telesales Operator

Co-operative Dairy
01.1988 - 01.1999

Bartender

British Gas Social Club
01.1988 - 01.1994

Youth Training

Co-operative Pharmacy
01.1985 - 01.1988

RSA - Typing stage 1 (night school)

CSE’s - English Language, English Literature, Maths, Technical Drawing

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Michelle Ennis